Shannon Family Automotive

"I was married to a top mechanic (deceased) for 30+ years so I feel like I know what could happen. Let me just say this , Shannon’s is the best in terms of what is needed, what can wait or just general information. I bought my car new and took it in regularly for all Toyota servicing -it is a 2015 Toyota and never a major issue with regular maintenance. Love this place !"

"I am a 'newbie' to Shannon Family Automotive in Folsom, CA and was referred by a friend who had been taking their vehicle(s) there for years. The service and information that I received upon calling for a consultation was professional and the service I received by the advisor and technicians was helpful. Certain services were a little more expensive than I found elsewhere however, I appreciate that they 'back' their work product and services."

"From the first phone call to schedule an appointment to the first interaction with their employees, it was so amazing customer service and professionalism. I never had such an amazing experience and customer service at a car repairs shop. I was so moved by their professionalism and well spoken employees that i told my wife that i almost cried because i was treated with so much respect and professionalism. They did amazing job on my car and they walked me through every detail of the work that they did and they need to do. As well i loved their texting technology and giving me the option to approve and decline work for my car right from my phone (not being hassle or rushed). I hilly recommend them. Shannon you did amazing training your employees. Keep up the good work"

"I’ve gone to Shannon Automotive at the recommendation of Folsom locals. I had my brake rotors resurfaced and also had a whole list of recommended services that needed to be done. When I asked about how urgent any of these items were, they told me nothing needed to done today (the brakes were the exception), but plan to do them over the next 4-6 months. The tune up was the most expensive, followed by brake fluid change, transmission fluid change and a few other smaller items. I scheduled my service for today 12/4 and got a couple of texts in the morning…one for a small discount on labor if I came in before 8am. Then later I got on me for 20% off. Since my car was already being worked on, i asked if they would honor the discount and they replied, well that only seems fair! I feel good about coming here, each of the service techs has been very communicative and help me understand what needs to be done, and they don’t mansplain to me! They also said my car is running great and will be in good shape when I go to sell it in another year :-)"

"My family and I are new to the area and we drive ALOT. We have 2 vehicles that have given us some issues over the past year. We tried so many different shops and something was always off, forgotten work, over priced costs, long wait times ect. If I could give Shannon Family Automotive more than 5 stars I would. Our family is so lucky we have a reliable go to auto body repair shop now. No more cold calling or going from shop to shop disappointed. They where fantastic from the first phone call asking about availability and pricing for my husbands GMC. We got our suv towed in and they got to work on the issues swiftly. They even helped work on costs from suppliers and passed the savings on to us. Every interaction either in person or by phone was polite, honest and friendly. I can’t recommend Shannon family automotive enough!"