iAuto

"This place is horrible please nobody ever buy a car from these people customer service horrible know one knows anything when it comes to get anything done to the car once you buy had this car 2 weeks can't lock my doors it's just poor communication had an appointment a week ago get there and nobody knows about my appointment now I have to pay for keys when I was promised 2 keys I hope this place gets closed down really fast"

"Run don’t walk from this place. Sold my son a bad car and told him the bank required him to buy extra warranties or the bank wouldn’t lend the money. Wheel warranty and paint warranty. I went back with him and they said they would take it off but it would take a month well they never took them off. Also the engine was sludged and they told him they checked the car out. Long story short was a 17000 car was 27000 when he left and he has spent 5000 getting it right because the warranty that they claimed was good didn’t cover anything because it was pre existing. Please do yourself a favor and go somewhere else."

"I wish I could give them -5 stars, this is the worst experience with a dealership I have ever had. They are all either extremely incompetent at what they do or feign ignorance to dodge clients. Bought a 2014 Nisan Rogue from them in April, 2 days later I noticed water was getting inside the car when it rained. I drove from Dayton to Cinci to have them fix it, to which they told me it was covered under a recall and any Nissan Dealership should be able to take care of it. Took it to Nissan, they didn't see anything about the recall. I talked to IAuto, they said they'd get me in touch with the manager and call back. They did not, I had to call back at least 2 more times. When I finally got ahold of the manager, he said I could BRING IT IN, AND THEY WOULD LOOK AT IT. Ya know, like I did in the first place? Then when I brought up the recall, the manager said they "must've been looking at a different car when they said that". I don't know how any car salesplace can be so careless. $500 to unclog the sunroof drains at Nissan. Couple months later, I had to replace the rear differential assembly for $4000. Look, I get that used cars are as is, but I Auto claimed to have inspected the car when it came in. I seriously doubt it given the issues it has, or they inspect cars with a blindfold. When I brought up the repair to them, they said it should be covered under warranty. Nissan had already told me it wasn't covered, but IAuto told me to call the warranty. Warranty said no. Last time I called them, their finance lady claimed she was going to try to help me find the part cheaper and call back. Guess what? No call back. Oh yeah, and the tires were pretty bald I noticed after I bought it. But because I didn't say anything there, they don't care. IAuto just wants to lie to you, give you the run around when you try to get help with anything, and refuse to give you direct answers or even correct ones. No wonder they had to change names from Superior Auto, they probably ran that name in the ground too."

"I came to view a car from over an hour away. The 1st time I came, a person with a big red beard told me the car wasn't there. When I pointed out the car was in the back. He brought the car around and started it up. I didn't mind that the car had recently arrived and had not been detailed. He started the car and allowed me to see it. He said the car wasn't quite ready and there would be something like a UOMe for the brakes and detail. I let him know I had come from over an hour away for the car while discussing the car. He took my info and stated he would call next week when the car would be ready. I never received a call back. I returned a few days later and was told the same, that the car wasn't ready. The 3rd time, which was a few days later, the same salesperson saw me and did not speak and I was referred to another salesperson. This person said he was familiar with the car and allowed me to test drive. I test drove the car with my child in the car and ended up on the highway and realized the car had NO brakes and the pedal reached to the ground with a grinding noise. Needless to say, the drive was filled with anxiety and nervousness. The sales person who was on the test drive said the brakes probably needed more service. After the hellacious and terrifying test drive, he came in and told the manager (older gentleman) and mechanic that the car had NO brakes. The manager apologized, offered to compensate my multipe drives to the dealership, and said the car would be repaired that evening and would give me a call back when it was completed. I left a message the next day and still my call was not returned. I called back again a few days later only to be notified by a sales person that the car was gone. I asked to speak to the manager and was told they were busy, but I offered to wait on hold for the manager until they were done. After some time the receptionist picks up and tells me that the car had been sold as is the same day I was in last on the test drive. I was told the car would be ready the same day and would be fixed within the hour. This was really bad business, poor customer service, and truly unprofessional. The receptionist then went on to tell me she sees this all the time. Really? There or in other places because I have NEVER dealt with this type of service with ANY other dealership, private or public. I really wish they would have stood by their word. In retrospect, I feel as if I dodged a bullet from the test drive with no brakes, the lack of communication, and horrible customer service."

"10/10 HIGHLY RECOMMEND, RYAN was my salesman he was so genuine very down to earth and also professional! Every one in there was soooooo nice and welcoming they worked so hard for me to leave with a vehicle I couldn’t thank them enough! Zach was also awesome and the man in financial with the mustache lol I forgot his name but the whole team was fantastic I will recommend me to everyone! Now I have a new car and can work on building my credit!!!!!! Thanks guys UPDATE: Engine blew"