Byrider Colerain

"Don't screw yourself and sign a loan with them. I owe $10,000 on a car worth $1500. Also, Customer service is RUDE. I called to ask a simple question and got an attitude from the rep. Not the first bad customer service rep I've had either."

"Thought everything was great for first two yrs. After the two yr period transmission went out. Lost car for six wks. Meanwhile was expected to pay on it while they kept it. Wasn't an issue I thought because when getting it I was told if this happened they would get me a rental or loaner. However somewhere they changed policy and never updated anyone. I had to go get another reliable vehicle. So I decided to try and keep the vehicle once the transmission was fixed. They refuse to work with me anymore they repossessed car selling at auction. Blue book is $4000 I've paid over 5000 still 17000 to go. Also found out this location alone has 16 open cases with attorney general. They sell damaged cars don't tell u everything and kill ur credit when car breaks down and u can't pay. Please do your research. There are programs to help ppl with bad credit. Don't let these places keep getting away with this. There's a reason it's byrider now not jd byrider. Several States they're not even allowed selling cars at anymore"

"I got the car back in April of last year and had to get the caliper hose fixed on one side of the car. Then the water pump went out in my engine and now the caliper hose on the other side is going out so in 1 year I am having to get a 3rd things replaced"

"This place is terrible place to buy a car. I bought a car from them and after only a few months it needed a new transmission. Then later it needed a new engine which I had to pay for some of the cost for the engine. The car continues to have problems it's a money pit.Also every time they have repaired my car they have taken weeks to a month to repair it so I was out a car for a month. So what's the point in paying for a car I don't have and I still have to find a way to work."

"My experience with Jazz and the whole staff was beyond amazing. They made sure I was well informed on the details on my vehicle. Words can’t describe my gratitude to them. I definitely will be back they have a customer for life"