Budget Car Rental

"Worst service ever from a man who said he was a MANAGER! On July 3rd at 11am when we were due to pick up at noon. Told my husband we couldn't rent the luxury suv with a debit card. New rules for this year and said too bad. Said I was a bad customer because I called him names, the name was ridiculous! Who implements changes to rental when you are there to pick up? If I needed a major credit why not ask for full payment when I booked the rental 6 months ago!? Stuck his head out the door of the business and told my husband, as I was on the phone with this "manager" and tells him your wife ruined the chance of you renting, she is rude and I am not doing business with her!!!! Wow broke my heart went to Enterprise down the street got a better deal when I explained how unfriendly their neighbors at budget rental were. They were happy to take my business! If I could give a zero I would as well! Happy 4th of July!"

"My rating would be a zero! Lisa and CJ were rude, unprofessional and racist. I reserved and confirmed my rental prior to going to pick it up. When I arrived I was told rudely that she had sent a text stating they didn’t have a car for me and didn’t know if they would have one today. I didn’t receive any information from her. They were unwilling to work with me and had no idea of when or if they would have a car available for me. Luckily enterprise had a car and were very friendly and helpful. I had to pay more but at least Budget didn’t ruin my family vacation. I will never and suggest you never use this location for your rental needs. Again Lisa and CJ are some of the worst people I have ever met!"

"Unfortunately Budget Car rental on glenway has low star ratings for good reason. We received a text an hour before we were due to pick up our minivan saying they didn’t have a car for us. Thinking it was spam (text came from a Florida number and spelled our name wrong) we still arrived to get our car. Once we got there we were greeted by Lisa who may be one of the most aggressive rude people I’ve ever met. She proceeded to yell at me and my husband asking why we came and that there was no car for us or anything she could do for us. After asking for a manager, she said he was in the Bluetooth of her headphone listening in. Her manager supposedly told her that we could take one of their vehicles to take to CVG airport to get a minivan or full size SUV. My husband proceeded to drive to CVG airport where he spoke to the Budget regional manager there and was told there was no vehicle available for him and that he was the only person who could approve something like this, and never did. My husband was then stranded at CVG airport and had to be picked up by a relative. During this whole fiasco we were able to call around and thankfully find a vehicle with another company. Mary in Budget customer service told us that since they were not able to supply a vehicle to us, as promised, that if we found a vehicle of similar model they would pay the difference in price and that we would simply need to submit a receipt from the other car rental to be reimbursed. Budget customer service is now claiming this is not true and that they will not reimburse us for the difference. I will never and could never recommend Budget car rental due to the serious headache this has caused. PLEASE take your business elsewhere. I would give this zero stars if I could."

"Wow.... The costumer service is beyond horrible. Her name is Lisa, she was so disrespectful and rude to me and my wife. And we were just asking questions about the rental terms and she could not have been more disrespectful unprofessional and condescending. The worst service I've EVER dealt with. I WOULD NOT, I REPEAT... I WOULD NOT rent from this place."

"Do not rent from this location. They are very untrustworthy and rude. I gave it a try 2 times and it has been multiple issues regarding additional credit card transactions, that that are not willing to lend attention to. No accountability whats so ever. GO SOMEWHERE ELSE PLEASE! Beware! The condition of the store, lot and the lack of professionalism speaks volumes about how they do business. Go to Mike Albert, its a better rental experience. If you do decide to rent from here, asK lots of questions,, document conversations, take photos and videos and most importantly secure your personal/financial information."