Hertz Car Rental - Fairless Hills Lincoln Highway HLE 327 Lincoln Highway, Fairless Hills, PA 19030

"Booked a reservation at least 4 months in advance for the month of July for a great price, and got a phone call less then a week before pickup date that they won't have a car for me and they are canceling my reservation, and they didn't make an effort to arrange a car from a different location even though there was still time for that since it was a few days before pickup date, and when I offered them that I will came with a 1 way rental from another location they told me that they don't allow that (still not sure the reason for that). BTW there were still available cars at this location on the Hertz website, lol a classic Hertz story. And when I asked tham for an alternative since I was probably the first to book for that date they told me at that thay can't help me, and at that time all other locations were very expensive or were sold out. What a shame for a rental company to do this, at least they called me in advance to cancel and not arrive that day to such a disappointment so they deserve 1 Star."

"I frequently used Hertz, generally the Hertz in Lawrence, and their service is outstanding. However the hertz on Lincoln Highway in Fairless Hills is terrible!!!! I made a reservation a week ago, for a midsize vehicle, I DID not want an electric vehicle, that is way I DID NOT reserve an electric vehicle. My pick up time was 11am. I arrived and it was really busy, the 2 young ladies were helping other customers, I did not want to be rude so I patiently waited. Rather than the young ladies asking if anyone has a reservation they asked who is next. I mentioned that I had a reservation and that seemed to go out the window. It wasn't until a young man who asked to pick up a car that he would need for 2 weeks stated that " I don't have a reservation" that I realized that they were taking care of customers who didn't have a reservation. One of the young ladies then called me up to help. It was 11:34 she then proceeds to tell me that they have an electric car for me. The sad part to all of this was the car that I reserved was given to someone who DID NOT have a reservation!!!"

"I recently had the displeasure of renting from this sad excuse of a rental car company. It was an absolute nightmare from start to finish. First off, the customer service was shockingly rude and unhelpful. When I called to try to modify my reservation because this location was closed, even though they have on their website that you can pick up the car at 5pm…then you arrive during your reservation time and the doors are locked. Also called 15 minutes before to confirm and nobody answered the phone, but when we arrived, there were workers inside the building. The representative seemed bothered by my questions and provided vague, uninformative answers then hung up on me. Overall, my experience with Hertz was a disaster. From the abysmal customer service to the unprofessional employees, I would strongly advise anyone against renting from this company. Save yourself the headache and go elsewhere for your rental needs. Too bad I had to give them 1 star, if I could put 0 I would."

"Wow so where do I begin with this one. So as a customer I booked a car rental online for 5 P.M. I called the location around 4:45 to tell whoever was working that we would be arriving at about 5 o’clock for my car rental but regretfully I assume no one was home to answer the phone. I got to the Hertz to find out that the location closes at 5 o’clock which infuriated me because I was leaving hours later to travel down south and I arrived to the location at 5:01 P.M. I called Hertz customer service to see what they could do to help me with the problem that I was in. So I spoke to a representative and told her that I made the reservation for a car rental online for 5 o’clock and when I got there it was closed and wanted to see if there was anything they could do for me because of that situation. The rep told me that all the locations close at 5 other than the airport locations. I asked her that if the Hertz closes at 5 why would they have it so I’m allowed to place my rental for 5? She proceeded to tell me “What do you want me to do about it?” Which really made me angry. So responded “respectfully I do not work for Hertz, I do not know what time they open or close. I called prior to my arrival but no one answered and let the phone ring. How is that my fault as a customer?” Then she disrespectfully hung up the phone one me. I can tell you that if you want to feel satisfied about your car rental I urge you to shop elsewhere. Maybe I would recommend hertz to my worst enemy but I certainly wouldn’t recommend Hertz to people I like. Respectfully, A dissatisfied ExCustomer"

"This is the worst car rental agency I have encountered. A couple of months ago, I rented a car from them, and it had a strong weed odor. They did not mention this issue when they gave me the car. As soon as I entered the car, the smell was so strong that I immediately went back inside to notify them. The rental associate lady then informed me that they had already marked this in their notes but failed to communicate it to me. When I asked for a replacement car, they said they didn't have any available in the same class and that I would have to pay extra for a different car. I explained that it was their fault for giving me a substandard car that did not meet Hertz's standards, but they declined to offer a free replacement. The manager at this location was grumpy, rude and unhelpful. When I called customer service, they assured me that they would not charge extra for changing the car. However, they never refunded my money, and I was still charged. Be cautious with this location. Always check your car thoroughly before leaving."