Budget Car Rental

"Sergei at the Westin hotel BUDGET Rental was very professional despite being busy when I met him twice. In particular he was able to get me a car an hour early at 11am...for a reservation at noon...with only a request by me at 7am to try to keep an appointment. I made the appointment because of Sergei. The week long SUV has been great. He also double checked in front of me the paperwork details. Great employee for Budget. I hope I remembered his name right...he worked weekend"

"If i could leave no star i would. The location on spruce is beyond unprofessional. From the way they speak to customers about complaints or issues, to the way they hang up in your face. They make you late with your return process and blames it on the cardinals game then charges you even after you made it there 2 hours early. They don't answer the phone when they say they are away they send you to voicemail. On top of all that the rental I got had damage from this past hail storm in St. Louis 2024. No one did a pre-check so be careful make sure you take pics and videos or they will try and fault you for previous damage. The rental also had dog hair all throughout it. The rental also bad front bumper damage it was a 2024 white mailbu with a sunroof. Do not recommend this location at all."

"Very Satisfied!! Check in was easy and the vehicle was ready! Although they were busy, the rep greeted everyone, said she'd take care of everyone quickly and she did! I rented a vehicle from the Enterprise on Washington Ave and had the opposite experience..the car wasnt ready, i had to wait for them to 'clean' one & they purposely gave a half tank of gas AND they were rude!! I will definitely use Budget & rent from this location again!!!"

"This company had me go to three different locations which was the 15th 16 17 and today the first three cancel my reservation and the last one tell me they couldn’t accept my card unless it had a American Express on it I have literally called them over 25 time and some how when the reps felt like they had to do there job they would disconnect the line I even had one rep tell me he would hang up if I didn’t spell my last name out im frustrated angry upset and wouldn’t dare recommend this company to anyone I’ve spent over 400 in Ubers just to get compensated 3day rental and all the mentally trauma I’ve dealt with the pass four days even with the discount I still can’t use the code because they don’t take my card YOU WILL REGRET IF YOU BOOK WITH THEM UNPROFESSIONAL AND RUDE EMPLOYEES WILL TRANSFER YOU IF YOU ASK FOR A SUPERVISOR"

"My car was stolen and Sergei saved me. Almost no rental agencies had cars available on the day I started calling. As a single mom I couldn’t be trapped without a ride. But Sergei saw how stressed I was and solved so many problems- setting me up with a great car and honoring a lower price (for a much smaller car) I had been quoted from the corporate office. Not to mention how kind and patient he was, even though they’d been having computer problems. You don’t see this a lot, but I felt he really cared about customers!"