Climate Controlled Storage Hinesville 229 West General Screven Way, Hinesville, GA 31313

"My experience with U-Haul customer service, particularly with manager Luisa over the phone, was exceptionally poor. Despite reaching out for assistance with my reservation from Hinesville, GA to Ocala, FL, Luisa's handling of the situation left much to be desired.Communication with Luisa was challenging and unhelpful. She appeared uninformed about my reservation details and was unable to provide clear guidance or assistance. Her responses were lacking in professionalism and failed to address my concerns effectively.When I encountered issues during the rental, including damage to my vehicle, Luisa offered no meaningful assistance or resolution. Her dismissive attitude and lack of accountability further exacerbated an already frustrating situation.Overall, my experience with U-Haul's customer service under Luisa's management was deeply unsatisfactory. I would caution against relying on this service for any rental needs due to the poor communication, unhelpful attitude, and lack of support demonstrated by Luisa and her team."

"Amazing service, friendly staff, they saw us struggling to start our car, one of the worker from this location came out and help us jump start our vehicle while before we have to go to our insurance services. Indeed best facility for all U-haul services."

"Receptionist is a total RBF. Lacks the skills of customer service and busy talking to her boyfriend over the phone while customers are waiting. First, they told me I was already showing as having picked up the trailer in the system. Second, she wrote on a sticky note what serial number of trailer to get. Third, I went out by myself and had to inspect the trailer by myself. After I hooked it up, I noticed the ratchet strap to hold the car on was torn to shreds. Then I called and asked if they had a better trailer. She said I should go look around and find one. I did and when I hooked it up and checked everything, I noticed one tire was flat. No big deal, I called and asked them to air it up. When I drove to the maintenance bay, they put air in it and the sidewall had a 3 inch tear in it. I asked if they had another trailer. “No”. I asked if they had a spare tire. “No”. Then I went in and again she was on the phone. I was told to go to a different uhaul location. When I went there, they had not been forwarded my info. So I started the whole process over again."

"Great Place, Great Environment and Great Customer Service. Highly recommend them for your storage, vehicle storage or U-Haul Services. Also prices are great for indoor storage. My belongings mean a lot to me so I needed inside climate controlled storage, and I was pleased with the pricing. Also they recognize Military and give a military discount!!"

"I just rented the unit today. Its very well kept and the lady at the counter was awesome. She was so polite. They give a military discount, but they require you to have renter's insurance (You can add it in to your monthly bill or use the insurance you already have). They also give you a lock and key with your unit. We rented our U Haul from the same place. It was quick and easy. I highly recommend"