Bruegger's Bagels 253 Harvard Street, Brookline, MA 02446

"I think I just need to stop going to this location. When Brueggers does a good job, it’s really tasty, but my experience there last weekend was terrible. I ordered ahead on the app and arrived about a half hour before they closed. I understand wanting to start cleaning and winding down before closing, but the employees were rude to us about how we were in just before closing (30 minutes before closing). They didn’t have our food ready because they didn’t have one of the bagels we ordered, which, again, isn’t a big deal in the last hour before they close. However, we told them a replacement bagel and waited 10 minutes before being asked what we were waiting for. We then reminded them of our order and the bagel preference. We had to remind them again what we were waiting for another 10 minutes later to finally get our food. After we left, we discovered they had absolutely gotten our order wrong and my breakfast sandwich was nothing like what I had ordered. All in all, I’m sorry we came at 1:30, but if you stop caring and become mean in the last hour before you close, you shouldn’t be open then."

"I have been to this location a few times. When I went in the other day the barista was extremely rude to me. I think she was mad maybe because I went in at 1:35 and they closed at 2? But there were several people who ended up coming in behind me. I just ordered a western sandwich and she said what type of bagel so I asked for an everything bagel. She said “we don’t have everything bagels” and just stared at me. I looked to the left and realized they were all out so I walked over to see what they had left and asked for an egg bagel instead. Then she asked if I wanted anything else and I said I remember the last time I was here a couple weeks ago I got an iced chocolate latte or coffee that was pretty good so I asked about it because I couldn’t remember exactly what I ordered. I was really just looking for a little help because maybe she knew the drink I was talking about. She proceeded to be extremely rude and cut me off saying they didn’t offer iced mocha or chocolate anything and rolled her eyes. But handed me a cup of ice? Then I said wait I swear I came here two weeks ago and you guys had some kind of iced chocolate coffee to which she repeatedly just kept saying “the cold brew? The cold brew? So the cold brew?!” Then she snatched my ice cup out of my hand and threw the ice in the sink and the cup on the floor. She gave me iced chocolate coffee for me to prepare with milk but literally scoffed at me when handing it to me. I was afraid to say anything to her about her angry attitude because I didn’t want the situation to escalate and for her to throw something at me. Not sure I want to take the chance to go back to this location again"

"This location has the best staff. They work so hard even though I often see very difficult customers there. Never an issue for them. They are working on a very warm building, I wish the owners would fix the ac for them, but these people are awesome. They all deserve a raise for how well under pressure they work. Sandwiches are delicious and bagels are always fresh."

"I have been to Bruegger’s Bagels multiple times throughout my time living in Brookline. However, when I went today I was completely appalled by the service I received at the establishment. The staff was being quite stingy with the amount of cream cheese they were adding onto the bagels, and when I nicely asked them if they could add some more, they gave me this attitude that I didn’t appreciate. As a paying customer I should be allowed to have my food the way I want. I later saw how much cream cheese they added, and it was enough cream cheese for an ant. It was completely unacceptable. Additionally, when I went to eat my bagel I saw that my egg was green. I had to take it out because of how suspicious it looked. Now, why should I pay for an egg when it isn’t even safe to eat? I hope this place changes because I used to really like the bagels. To anyone reading this review, if you still want these bagels I suggest going to another location. I found the location in Boston to be quite nice."

"Had ordered this earlier today on Grubhub and I was half way done with my other half till I saw this and immediately threw up. Im pregnant so it was 100x worse since I already have morning sickness."