Tootsies Children's Shoes 4517 Forest Drive, Columbia, SC 29206

"I was honestly slightly skeptical to go in, due to the recent reviews, but we had a great experience! The store is so cute, with a huge selection, and the lady working was extremely helpful and sweet to my babe! We will definitely return!"

"I had an absolute awful experience my first time going in here, and was not able to try on ANY of the types of shoes I came in for for my daughter. I felt forced to buy a dirty pair of shoes, just to return them and be told they do not offer returns even two days later after looking at them. When I went back I was furious to find out I couldn’t get my money back but at least the employee that day I went in was extremely nice and let us try on the shoes we wanted to try on the first time for!"

"There is nothing in the world better than shoe shopping. That's just a fact. Children's shoes are adorable. Combine the two and it's hard to not have a fantastic time in a children's shoe store, but Tootsies is like, the place to go. They have all the brands that are cool, they've been around forever, they have a little playground area that has a slide that is legendary. I slid down that slide as a child. It's just a delightful store overall. However, what made my experience good was Megan. She knew everything about the shoes, brands, inventory, styles, etc., but she was kind, easy to talk to and super chill. She had that indescribable x factor quality that just makes one a winner."

"Myself along with family have shopped at Tootsie’s for the past 5 years, but will sadly no longer be customers due to their poor new ownership. I went in on Friday at 4:30pm and purchased a pair of shoes for my daughter who was not with me at the time, I asked the girl at the time of checkout that if they did not fit was I able to bring them back and she said yes as long as you return them unworn within 7 days. Unfortunately the shoes did not fit, I went back in (the next day, less than 24 hours after original purchase) on Saturday to return them believe I would be getting a refund or at-least exchange the shoes for another pair as I had my daughter with me. Once trying on 5 other pair of shoes that did n out fit properly and frankly weren’t the style or brand I would’ve preferred I said I’ll just do a refund - to my surprise the store (now under the new ownership) has a “strict store credit return only policy, no refunds despite any time frame”. This did not sit well with me and for knowing I did not ever want to conduct business there anymore, I then tried to find atleast 5 if not more pair of shoes for my daughter and they either didn’t have her size, didn’t have the color, or just were low in stock in general. I decided to then try to find a pair of shoes for my son, trying to get the sales attendant to find another 5+ pairs of shoes that were out of stock, not the brand, not the right size, she offered shoes that were complete opposite of what we wanted. All this to say, if you’re going to have such a shady return policy then the least you could do is to at-least have a decent supply available to customers - it’s clear the ownership is out to cheat customers out of their money and doesn’t care if the goods they paid for are appropriate for the customer because once they have your money it’s theirs. I left my name and number for the owner to call me to maybe see if the Greenville store had something in stock that could be shipped and I have yet to receive a phone call. In addition to this, your store credit is provided on receipt paper which can be easily lost (would not doubt if this is intentional). Absolute poor customer service, the previous owner allowed for money back returns and had sufficient stock. It’s unfortunate that people try to support a “small business” and it’s to a detriment, especially when Amazon and other large department stores have more products and a far more honest return policy."

"Had to take my children to a doctors appointment to get his new foot braces, afterwards we went here to get my son some new shoes! Without any hesitation the lady got my son fitted for some new Billies and he was happy!! I will shop with them in the future!"