AT&T Store

"STEPHEN... it this store is without a doubt the best sales person on the planet anywhere FOR ANY PRODUCT. He has sold me every phone since I had a Samsung Blackjack 2 you do the math... I would have left ATT a long time ago but I do not want to leave Stephen's customer service!!!"

"I have been an AT&T mobile customer for over 20 years and have NEVER had the pleasure of working with someone like Tanya at the Fresh Meadows AT&T store. She is simply fantastic! I had the task of transitioning my mother to an Iphone (with greater capability (location sharing, etc.,)) from an archaic Android phone that she broke and Tanya was fantastic to work with. Tanya reviewed my mother’s account and made several recommendations based on her usage/needs, explained all the phone options available to us (pro/cons), pricing considerations, etc., In addition, she facilitated the set-up of the new phone for us to make sure the transition was as painless as possible! She was extremely patient in answering my mother’s many questions related to her new phone and made herself available to touch base afterwards with any follow-up questions that emerged (of which there were several). Tanya took the step of reviewing our family plan to make sure we were getting the best bang for our buck which resulted in several (unexpected) benefits for our family. If I was able to give a higher rating I would but I will leave this glowing review as Tanya was simply one of a kind! Note – From my understanding Tanya is in process of transitioning to the AT&T store in Great Neck and I absolutely would drive the extra distance to work with someone who is customer service focused in the future."

"I've never experienced such appalling service at AT&T! After enduring a painstaking 30 minutes for assistance. On the evening of Friday, February 9th, 2024, approximately at 7:30 pm. Following a 30-minute wait for assistance, a staff member retrieved an individual from the rear of the establishment, who, in a seemingly indifferent manner, remarked, “He can wait,” in reference to my inquiry for assistance. Despite my longstanding loyalty as a customer of AT&T for seven years, I endured an additional 1 hour and 30 minute wait without receiving any aid or support. DON’T GO HERE, fresh meadows AT&T is the worst."

"Came to upgrade my phone and after you upgrade store representative tell your monthly installment and ask you if you want protection or other things but nothing! They didn't explain anything to me and didn't give me all the important information I needed to know! Very unprofessional and disappointed. Oh! They only sounded professional when they were asking me to pay! You need to watch out!!!! they didn't ask me if I want protection on my upgrade they picked their own and put it in my account without my approval. This att store has been my favorite for 5 years but no more."

"Went to the store to purchase a new iPhone for my Son, Stephen the representative was very polite and professional. He approached us with a positive attitude and helped us decide on which model suits us better. Plus even had taken the time to look at my plan to see what’s available as far as discounts. He had set up the iPhone and even helped me out with my own phone. Will be back very soon during the Holiday season for a new upgrade. Thanks again Stephen."