Walgreens 21914 Merrick Boulevard, Queens, NY 11413

"They don't take photos. This is already the second place I went to. Today I urgently needed a photo, but Google says it works, but in fact it doesn’t."

"I am disappointed with this Walgreens location. I called at 10:36 a.m. on 09/02/23 regarding my prescription and the person who answered the phone said that my "prescription was one among the 400 prescriptions" she has to deal with. I have been following up on my prescription since 09/01/23, only to be told by that sarcastically rude person that the prescription is "over the counter." I related to her that I did not like this communication because the pharmacy should have informed me, the patient. I also told her that my prescription for paxlovid from several days ago has not been filled. Her response was "we're out of it." I said I didn't need it anymore. I told the person that I am disappointed with their service and that I will be considering other options. Her response was a curt "ok" and hung up the phone."

"I did not want to give a star rating because this Walgreens location needs to be reported to the Department of Health and the better business bureau after a complaint to corporate. They hired some rude, unprofessional workers in the pharmacy area from the pharmacist to the pharmacy technicians are absolutely disgusting and need better training. The people currently working in the pharmacy Alex and Korena who is supposed to be pharmacist don’t have any regard for patients' lives they should be ashamed to call themselves healthcare workers. The leaderships in this location should be blame to condone these type of disrespectful behaviors from staff. I was told by this pharmacist that “her wait time on the phones is her wait time, and it doesn’t matter if the wait is 3 hours” What human being much less a pharmacist speak to a patient who just came out the hospital who’s in need of their medications like this?! YOU Korena the pharmacist who worked on 05/04/2023 with your Pharmacist tech needs to be fired immediately! That is not the way you addressed clients/patients concerned by insulting them! Kudos to the store manager on this day who worked the morning shift for answering the store phone twice put me on hold transfer the call and to surprise Alex the tech answered! Alex this tech laughed at my concern and argue with me claiming she couldn’t help and hung the phone up on me which indeed made the situation worst. Absolutely sad in this day and time when there are viruses and sickness on a rampage and Walgreens leadership hiring people like this who are there to serve the public. Oh I was also told that the pharmacy couldn’t answer because of a “Shortage of staff” and per the pharmacist Korena” I’m welcome to report them and this incident to Walgreens corporate because they have 24-30 Clients calling a day” I’ve never had a pharmacist who lacks empathy, and compassion towards their patients before. I had to have my doctors resend my RX to RiteAid who take very good care of me in no time with professionalism and decency. Furthermore, Riteaid called the pharmacy and they never answered hours on hold never answered because again the pharmacist Korena made it clear her wait time is her wait time. Walgreens corporate it’s time for a change at this pharmacy location hire people who care. Total hold time via phone on 05/04/23 the entire day no one answered! Sad!"

"Organization and Communication is a high priority. I am a frequent pharmacy customer and it very frustrating when my prescription is not filled in a timely manner. I stood in a long line only to be told my medication was not ready and i must pick up on the next day. It is not always convenient. There are transportation, overcrowding issues and long lines which place everyone at risk. Consideration for all, especially seniors must improve. Im sure, with the right planning and organization we can alleviate the problems."

"I love this place is great is clean and nice people the staff is very friendly. They treat you with respect, this is the Walgreen where I buy the Easter bunny's rabbits for my kids during Easter and the pokemon cards for my son collection and the Christmas gift such as toys for my nephews and nieces, great Walgreens I love it ."