Crumbl - Big Tree

"The workers are always super nice, the store is clean and it’s a great atmosphere. I love trying the new cookies every week."

"2nd visit: Again, sold out. At 3 in the afternoon, so it's not like it was the end of the night. This is a 100% strike out rate at this point. Inventory definitely needs to improve. I visited for my 1st time yesterday. I downloaded the app and ordered a 4 pack and paid for it online for pickup. Upon pick up, I was told that the lemon cookie was sold out. I had to substitute a second one of a flavor I already had. This was very disappointing and I wasn't offered any compensation. If I'm ordering on the app, I expect the inventory to be up to date. Although the cookies themselves are amazing, the cost is very high, so if I cannot get what I ordered upon pickup, good customer satisfaction would have been to offer something for my trouble. That being said, the cookies we did get were decadent! I like the points system on the app to earn rewards. The Bakery was very clean and the staff looked happy to work there. Pros: Amazing cookies, clean facilities, friendly staff. Cons: High priced, poor inventory, poor customer care."

"It smells so good when you walk in! I ordered the cookies I wanted, on a kiosk and my cookies were ready in just a few minutes. The cookies are huge so I could only eat a few bites. It's around $5/cookie. A staff member showed me the cookies before closing the box. Some cookies were warm and the maple one was cold. They were pretty good. Would go again."

"Staff was very friendly and helpful, store super organised and clean. We got 4 cookies and were very disappointed in two of the flavours. The lemon cookie and the pretzel cookie were absolutely delicious but the chocolate cookie and the carrot cake cookie I would not buy again. The frosting of the carrot cake cookie was chunky, with clumps of cheesecake or butter, it was salty and just didn’t taste right. We unfortunately threw it away, which hurts when you pay $5 for it. I know that everyone has different flavour preferences, so this is really just based on my families taste. We might return to buy some other flavours when they change."

"My experience at Crumbl Cookies was nothing short of exceptional, earning a well-deserved 5-star review across the board for its outstanding atmosphere, impeccable service, and delectable food. First off, let's talk about the atmosphere. From the moment I walked in, I was enveloped in a warm and inviting ambiance that immediately put me at ease. The decor was charming and stylish, with cozy seating areas that beckoned me to relax and indulge in some sweet treats. Whether I was there for a quick pick-me-up or a leisurely dessert date, Crumbl Cookies provided the perfect setting for a memorable experience. Now, onto the service – it was absolutely top-notch. The staff were friendly, attentive, and genuinely passionate about providing the best possible customer experience. They greeted me with a warm smile, took the time to explain their menu offerings, and made sure that I felt valued and appreciated throughout my visit. Their professionalism and dedication to customer satisfaction truly set Crumbl Cookies apart from the rest. And of course, let's not forget about the star of the show – the food. Oh, the food! Each cookie was a work of art, freshly baked to perfection and bursting with flavor. From classic chocolate chip to inventive creations like sea salt toffee and chilled sugar, every bite was a heavenly delight for the taste buds. The quality of ingredients was evident in every mouthful, and it was clear that a great deal of care and attention went into crafting each and every cookie. In conclusion, my experience at Crumbl Cookies was nothing short of exceptional. From the inviting atmosphere to the impeccable service and mouthwatering food, it's safe to say that Crumbl Cookies has earned its place as a 5-star destination for cookie lovers everywhere. I can't wait to return for another sweet adventure!"