Extra Space Storage 1212 Madison Avenue, Pittsburgh, PA 15212

"Buyer beware. Apparently there was an "issue" with my CC despite at least 3 successful initial payments. Extra Storage reached out via phone to notify me. After a few days, I reached out and left a VM to call me back. One week goes by, no call back. So again I reached out and left VM asking someone to call me back regarding a reported account issue. Finally, I get a call back later that day to be informed that my account is in delinquent status and I'm being charged a $40 late fee from Extra space storage in addition to a $120 late fee from the state of PA for a delinquency of 35+ days. When I asked why no one returned my initial call over a week prior, store manager admitted that his team may have missed it. So his store's lack of organization, and the half hearted attempts to inform Me of an account issue, results in me paying $160 in late fees for a $17/month storage unit. I'm in the process of contacting their corporate office to share my side of the story. Will update this review with the outcome."

"I recently rented a storage unit and had an outstanding experience. From start to finish, the process was smooth and stress-free. The manager was incredibly knowledgeable, answering all my questions and explaining the rental process thoroughly. Their expertise made me feel confident in my decision to choose this facility. The storage unit and the entire facility were exceptionally clean and well-maintained. I was impressed with the level of cleanliness and organization, which made moving my belongings in a breeze. Overall, I highly recommend this storage unit facility. The combination of knowledgeable staff, pristine cleanliness, and excellent customer service made for a five-star experience!"

"Stephanie was amazing! She helped me pick an appropriate unit and was super friendly when showing me to the unit as well!! I also ran into issues with my information but everyone was understanding and exceptionally helpful, too. I will absolutely be back here next time :)"

"You can tell this organization trains their employees about the importance of customer service. The main office was incredibly helpful, and Michelle at our local location took care of us expeditiously. We got a first floor unit at half the price of the nearest local competitor. Ease of access, cleanliness and security are all excellent. Fast, easy and pleasant"