Desert Hope Outpatient

"I just want to make clear that the TA's are awesome it's not their fault that the people running desert hope have completely screwed the pooch. The business office has to be by far the worst Department to deal with and they definitely are committing some fraudulent crimes but they are not worth my time and effort to go any farther than posting this review"

"Yeah I definitely wouldn’t do treatment here. My brother is currently a patient and I have been trying to get a hold of somebody there leaving multiple messages over a week and a half still haven’t got a phone call returned. They were so quick to take my money at first say they’re gonna Take him to change his insurance, but ended up taking them to the wrong place twice."

"I had a very close call with a family member. Traumatic really. Even when we didn't end up using their services (insurance issues), Rob and the department really stayed in contact, Showed compassion, empathy,all while working their tails off to ensure he recieved help. I will always appreciate ppl like that exist!"

"Attended Desert home, and they did the right thing. Even though they did not authorize with my insurance, they eat the cost, which is just amazing. Their military program is top-notch, even when I was there during the height of Covid. I would highly recommend them."

"I have mixed feelings about this place. Depending on who you are it might be a great fit because some of the therapists are truly amazing, inspiring, educated, and very knowledgeable about the disease of addiction. I personally disliked the environment because of other patients and I guess the front desk people. They’re pretty rude and impatient to be honest and they made me feel dumb for being confused about where to go my first week which feels mean considering how little structure there is here. There are a TON of creepy older men standing around during breaks making inappropriate comments and asking for numbers. I felt like a piece of meat. Don’t expect to be taken seriously if you express concerns/discomfort about someone specific, either. I was not the only female person at this facility who experienced this. Really discouraging to see for an all female staff. I’m sorry to leave my therapist who I love but I hope that one lady at the front desk who I tried to confide in has horrible nightmares tonight. You really suck, lady :("