Oakwood Realty & Property Management

"I am a former employee of Oakwood and Marie is amazing and such a genuine person. She is so hardworking and dedicated to a business that most of the time her hands are tied and final decisions are not up to her. The “other owner” is the one who has control of all financial decisions and final say on everything. Said person is not professional what so ever and it’s all about the money to them. They are also the one that responds to all the reviews as well so everyone can see how immature and unprofessional they act. Marie is not like that at all and she works very hard to make sure everything is done for her tenants. I loved working for her and she taught me a lot about the rental side of business. I have read all the comments and it is extremely unfair that the bad choices someone else makes falls on her and she gets blamed since the owner of the company only does the finances. Marie really does enjoy her job and she is a very trusting and honest person. Due to privacy matters I did not use my real name because of bashlash from the other owner."

"My husband and I are considering selling our home, relocating and going back to renting. I always go lowest to highest reviews. Depending on how many there are, I can sit for up to an hour reading reviews, both good and bad, trying to get a clear picture. Due to the petty replies by this place, and the fact that it's so unprofessional to air the dirty laundry of past tenets, I know who to stay away from, solely based on their replies."

"If you are someone reading the terrible reviews on this property management and thinking it’ll be fine because you’re a good tenant, trust me, do not rent from here. They have cheap rent and higher deposits for a reason. Marie will take every bit of the deposit and then charge you more. She will charge you for things and services that are not true and when you request receipts she will say she does not legally need to provide receipts for all the services(it’s because they were not done). I know Utah has horrible renter rights as it is but Marie is really taking full advantage of that. I saw how horrible these reviews were before moving in and thought they were reviews from bad tenants but this is a horrible business. Do not rent from them!"

"Most pleasant tenant experience I had to date. My family and I stayed in our rental townhome for almost 3 years and everything was great. There were hardly any issues. One time our A/C broke, but Oakwood took care of it very promptly and efficiently. Once I forgot to pay the rent because of travel and Marie N (a lovely and charismatic person from Oakwood) simply waived the late fee upon my first request, which she didn't have to do, but it was a nice touch. The move out is usually pretty stressful: a lot of stuff to keep in mind, but Oakwood made it a breeze. They gave us the simple move out checklist, which we had no issues following. At the end we received our hefty security deposit - on time, without having to call anyone or remind about us. Honestly, I was even a bit surprised: the letter arrived in the mail exactly when promised. What made our stay doubly-pleasant is the fact that Oakwood uses a simple and intuitive online system where I paid my rent. The system includes tenant support requests too of which I made a couple and every time the response was very timely: usually the next day at the latest. I have not idea what those other reviewers are talking about: no clue about where such negativity could come from."

"I would not recommend anyone renting from this property management company. They charge ridiculously high deposits both for the basic deposit and pet deposit. They require that you pay to have the carpets cleaned before you move out which I have never experienced in my many years of renting. The apartment I rented had many cosmetic problems with broken cupboard doors that would never stay shut, damaged counters, and poorly repaired and painted walls. The whole building was also sinking into the ground which made the steps too high. My mother ended up falling on the damaged cement and getting very bruised up. I will admit that my animals broke some blinds in the apartment and I refused to pay to have the carpets cleaned because that is is the landlords job, but the cost of these things would be nowhere near the $2400 deposit we paid. It’s been a month since I moved and I have yet to get any more of my deposit back. I’m also highly disappointed in the immature manner in which the company responds to poor reviews. It is unprofessional at best and childish at worst. Find somewhere else to rent, I promise you will be happier. Edit... I did not realize my roommate had left property in the home upon move out and I apologize for that. However the property was not remodeled, the only new things were cheap flooring and ceiling fans. I will attach photos I took of the place when I moved in. All that was ruined were the blinds and some damage to the walls. If you could give me a detailed invoice of what was ruined and how much it took to repair I promise it was not $2400 Edit #2. Oakwood has no physical address making it nearly impossible to serve them with legal paperwork for their violation of Utah Code Sections 57-17-3. Update- I just received a back dated disposition of deposit claiming that we knew about a leak it dishwasher and never notified hem and they are now charging additional money from us. They knew there was a leak somewhere based on the downstairs complaining of endless leaks. They sent two repair men into our kitchen. My roommate told them that the dishwasher could potentially be a problem. The did nothing to fix it. That is on Oakwood. The over all piping in the house was awful. That is not on us."