The Emerson

"Staff are cool and definitely had a positive turn around in the last year. They have always had timely responses to maintenance requests, and take care of problems when they arise. There’s also a rent payment service they work with, Flex to split rent if you have difficulty getting it all together on time. Flex will pay your full rent when you pay a large portion they cover up to 500 dollars. Granted it usually is an extra $20-30 more for using the service because it’s an outside entity that is loaning you money, so definitely worth it to help spread your money out a bit better. And before this service the office was always willing to work with me if I didn’t have the whole amount at one time. Also you definitely wouldn’t feel it was a low income community, the apartments are extremely nice for subsidized housing. Even compared to regular non subsidized apartments that I’ve seen in the salt lake area that are far more costly. And the neighbors from my experience are friendly or secluded like myself."

"I have been here for approximately 8 months, and the few gripes I have are regarding other residents. The staff is great. Really. The office Ladies are just that, and so understanding. They are very sweet to me and my children, I definitely feel comfortable/ at home here. My children and I are fortunate to have this place as our home."

"Very friendly management! I really like everyone who works in the office and maintenance.. from the Apartment Manager to all the other people who works here on a daily basis. I always enjoy going into the office because they know me by name and are considered my apartment office friends. I would only considered giving it 4 stars based on the fact that some of the apartments really need updating, and I've never seen nor met anyone beyond the management who works here on a daily basis. If your considering moving in (which I would recommend it to anyone) I would suggest asking if you could look at the apartment or apartments they have available.The reason is some apartments have been recently renovated so it would be worth your time to wait an extra week or two to get into a renovated apt (But I do think they are updating the apartments as people move out, maybe ask to be sure) I know that's difficult for some people to do but I highly recommend it. The fact that the office & maintenance is very friendly and willing to listen and work with you, maintenance has always quickly taken care of any problem we've had.. so that makes it the best part of living here, for me. They have many apartments to manage but that old rule "show respect to receive respect" goes a long way with anyone. As for Owners or Upper Management (anyone beyond the Apartment Manager, who the manager is actually Amazing!) I've never seen or met anyone beyond that.. so I couldn't give a yay or nay about them. Like I said, the apartments are Ok (but I haven't lived in one for over 30yrs, so I couldn't give a good comparison) But as I first suggested, find one you think will work with your needs.. and know that there are really good people who work here!"

"I have had a lot of experience with these apartments. When you live in a place for more than a year, you will have some good and some bad to experience. Hopefully, the good outweighs the bad for everyone’s experience. The good: Staff was friendly most of the time. It was one of the nicest places cosmetically we found for subsidized housing in Utah. They seem to really appreciate people who take care of the property like it’s their home. Maintenance is good at their jobs when they respond to your needs. The pool and landscaping is very nicely kept. Shelters for vehicles seem to be in good shape and effective without any wasps or birds living in them. They usually will remove the snow and salt all the walkways. They hosted events with good intentions to entertain or help residents in ways that were intended to strengthen the community. Most apartments we experienced are more greedy with your security deposit and you likely will pay less than you anticipated upon leaving. The bad: Staff responses were often not quick but if you get cranky about your needs they’ll likely respond slower or not at all. The maintenance staff is overworked and underpaid for their workload. I have an email and a couple incidents when I asked for help but was turned down because they “just don’t have time [for me]” We were charged a bit more for repairs that we didn’t get to have when we moved in. For example, they always take a sum for “carpet cleaning” but our carpets never were cleaned when we moved in. I had cleaned poop, kibble and urine out of all flooring, baseboards and inside windows and closets after moving in. They never cleaned the carpets or did much for my cleaning frustrations when I brought it up. Some of the residents are among the most inconsiderate and sketchy people. You will likely dread some of your neighbors. The garbage is always overflowing or residents weren’t enforced to throw their trash in the bins properly, so trash was absolutely everywhere. Not the apartment’s fault but a resident issue that affects the experience. Apartment grounds are covered with reeking pet damage and odor, graffiti, spit up gum, vandalism, loud party animals, broken cars with frequently blaring alarms and regular package theft. The staff made errors that were stressful and would go unresolved unless you kept asking or visiting with them in the office. Staff keeps their dogs in the office. It’s very unsanitary. If you’re even slightly allergic to animals or germaphobic, this place is not for you as they all have multiple big German shepherd dogs that want to jump on you and sniff all your intimate spaces. Occasionally, their golf cart plow wouldn’t work in the snow, so they wouldn’t remove the snow at all. Residents would dig themselves out. Spotty internet… Inconsistent office hours. Lots of times they are out of the office during hours that are posted to be operational. Conclusion: Things seemed better maintained when the Emerson was Timbergate. We lived in Timbergate for a couple years and had no issues. We happily returned to The Emerson expecting better. It honestly wasn’t better for the two years we remained. Would I live there again? Not unless I saw they were making improvements to cleanliness, responsiveness and they evicted everyone that caused noise, vandalism, theft or contractual violations. I will always be grateful for this place being available when we needed it but I do not think it’s fairly priced for how much room for improvement it has. I don’t want to hurt this apartment because it wasn’t all bad but I believe people should know what they’re getting when they are contractually bound to this complex. I truly wish them all the best!"

"My children and I have been residents of the Emerson for 3 years now, and can’t say enough good things about living here! The staff are all absolutely amazing! Bridgette, Liz and Esmeralda all go above and beyond for the residents and are so attentive, helpful, kind and professional! The maintenance crew are always extremely prompt and knowledgeable, and very respectful! And the resident services coordinator, Donna, always has the best community resources and activities for all the residents! The most recent was providing backpacks full of back to school supplies and a taco bar night so the children and their parents could have dinner and get everything they need for back to school for free! The community is excellent, it’s extremely safe, walking distance to grocery stores and gas stations, and a fantastic school district. And the rental prices are unbeatable! Also a huge plus, while other complexes are increasing rent prices during renewal by multiple hundreds of dollars, the Emerson is always extremely fair and the increases are minimal! I am so glad I found this amazing complex and look forward to another year in this wonderful community!"