Autumn Hills Apartments - Crockett & Koehler LLC

"I cant speak for those past tenants that gave this place one star but from my experience. The size is nice for what you pay in Layton. About the property manager, so far I haven’t had any issues with her at all. The maintenance man is super prompt as well. Our water heater and garbage disposal were out one Thursday night. I put in the request and they contacted us for the fix first thing they open next morning. The complex itself is nice kept and clean compared to other apts. its also quite and less cars coming in and out. Perfect for you to take a walk around the complex."

"I was in the basement location 656 N 600 E. Very short ceilings, probably 7.5 ft high. Don’t expect management to answer your maintenance requests and if they do, you can expect to find a man walking into your apartment at 8am practically unannounced. We paid $300 per person for a gas fee—the only gas that house used was for the water heater. The heating was electric and we paid all utilities through the city. After cleaning the apartment and leaving it better than we found it, each of my roommates and I were charged for a cleaning fee (roughly $40) with a generic copy-paste explanation as to why we were charged. Two stars for the location and two fridges."

"My son and his wife have lived here 3 years and love the location and believe it's well-managed. The buildings are spaced farther apart than any other complex with nice views and manicured lawns. The manager Beverly runs a tight ship but it is well appreciated bc it seems to attract well-mannered tenants. If you are a professional that works hard and you appreciate a quiet night at home this is a good place to live."

"I have had a great experience at Autumn Hills Apartments. We just relocated out of state, but the two years I stayed at Autumn hills has been great. The rent is cheaper than the other apartments near by, the square footage is larger, there is not a lot of turn over in management/employees which is nice. The property manager is really nice, my work hours often conflict with there hours and she even calls to ask about bring up my packages. I kept changing my move out date and time many times and she never seemed annoyed or anything. She was previously married to military & understands the struggles that come with that (which is amazing). The maintenance guy is really nice, same day or next day for any work order I’ve put in. He calls first and follows up. Additionally I’ve been locked out twice (one was an EARLY Saturday morning before work) and each time he did not complain and was there in less than 10 mins saying it was not a problem. The apartments were clean and in new condition. Anytime they were going to be in your apartment they let you know. My move out was smooth and the manager provided a GREAT move out checklist with transferring electric & gas info - plus what needed to be accomplished for the move out. In the lease it is very clear and up front and states a small amount of your deposit will be nonrefundable. Super clear this is for patching holes, painting, carpet cleaning, advertising, etc I would imagine.... this is more than fair in my opinion and the fact that it is literally in the contract helps maintain transparency with residents. The rest of my deposit was refunded & that was awesome! I almost didn’t check this place out because of poor reviews, but I stopped and talked to 3 different residents at the time who didn’t have complaints & so glad I did. My mom said people usually leave reviews when they are mad, not the 50 other people who were happy... & she was right as always."

"I was very excited to find these apartments because the size was amazing for the cost in this area. We are a Military couple looking for a place that is quiet and safe. I was greeted very kindly by the apartment Manager Beverly and it seemed like a good place to live. I first went alone to view the apartment she didn't ask for my id or any other information she gave me the keys to an available unit that still had peoples things inside she said not to worry about it. It seemed the apartment it self was well cared for so I wanted to bring my other half in to check it out. When I brought him in we listened for about 15 min of gossip about one of the current tenants as well as a recently evicted resident. She again gave us a set of keys to show him. Our lease is up in the end of September and the one bedroom was available by the 25th of September which was perfect. I asked about the criteria which she basically said as long as you make 3 times the rent without a criminal history you should be fine. Seeing as neither of us have any criminal history, poor credit, or any other ill matters on rental history, should've been fine. We paid $70 in application fees and got a voicemail stating "The owners said you didn't meet the criteria" Beverly said herself that she didn't understand what criteria the owners thought we didn't meet and she was sorry but they will only respond via email. I emailed them asking what criteria wasn't met and NO REPLY I don't know what "criteria" they have but, apparently being black, having credit, having no criminal history, and making enough money aren't within their standards..... TWO THUMBS UP!! Wonder how many people you're collecting fees from with no explanation."