Southern Utah Movers

"Was supposed to receive a quote from Kolby, I gathered and emailed him what was requested but never heard back from him. Called for a follow up, and then a text message after he hadn't responded and nothing."

"We were quoted between 8-9,000$ for a Cedar City to Las Vegas move. The final price was $13,200. After a heated conversation, they “gave back?” $800. However, they snapped a leg off my Yamaha piano, broke. a 3-1/2 foot concrete Buddha and tore a custom dupioni silk lampshade. Based upon their $.60 per lb. Insurance they sent a “resolution contract” offering $360 but only if we agreed (in a bold underlined paragraph) NOT to post any negative reviews. I refused to sign with the removal of that clause. They refused, I didn’t sign and we have not received any compensation for our damaged items. I do not recommend this company to others."

"Unfortunately, this company was not qualified to do the job we hired them for. Job was: properly package and move baby grand piano from inside the house to our enclosed trailer and make sure it is secured and properly protected. We were hauling it two states away. When we called them we asked them if they were experienced in moving baby grand pianos. They said yes. (Details not necessary of the exact conversation) they charged us 3 hour minimum and the bill ended up being $700. Much higher price for the work compared to our local professional piano moving company in CA we use ($200) They charged us the full amount without permission two days before the job. Yes they owned the mistake and apologized. But the money stayed withdrawn from our account. The day of the job the three guys came to do the work. Two of the three of them had NEVER moved ANY piano. They were all complaining about their bad backs, bad knees, etc. They did not remove the #1 leg of the piano at first and attempted to lay it on a furniture dolly. A loud noise let out and the best we can tell, only the wheel pad broke. We have yet to have the piano double checked by our piano expert back home to confirm what may have been damaged. They weren’t exactly keeping track of parts as they began dismantling the piano. We had to help them load it in the trailer. Once loaded they hooked all the ratchet straps in the hooks of the trailer upside down. So that if or when the straps loosen the straps would fall right out of the hooks. Obviously we let them leave and redid their work to ensure the piano and associated parts were properly secured in the trailer. We would not recommend this rookie crew to move your piano."

"They were on time worked hard but they were not as professional as I expected. They were working in 100 degree heat for most of the day and left lots of sweaty handprints on much of my furniture. To their credit they broke a mirror but called it in and had it replaced before the day was over. I also found splinters in my mattresses and quite a few knicks in my dressers and tables. I didn’t complain because I felt they did the best they knew how but company needs to stress a little more delicate handling of fine furniture. They were very pleasant even though it took 16 hours. I felt the move was worth what we paid."

"Set up and communication were solid, but we were extremely disappointed with the care and lack of expertise when it came to the pack job done by the staff of Southern Utah movers. My partner and I moved across country and they packed our moving trailer. When unloading our furniture we found that our mirror, book shelf, and dining room table were broken. The table was packed right side up with very heavy pieces on top which caused it to buckle in and break the entire frame underneath including the sleeve extension. We called Southern Utah movers to discuss the damages and they were prompt to answer our call and assist us. However, they said because it was not broken during the pack job-they are not liable. However, one of the staff members even agreed that the table should have never been packed that way. We ended up being reimbursed only $36 for our nice dining room table. As a result of these events, we would never use their service again or recommend to any friends. We hope they turn things around and treat local customers better."