Lineagen Inc 2677 Parleys Way E, Salt Lake City, UT 84109

"No longer using them for genetic testing services for our clinic as they continue to change their billing practices without clear communications to families or responsible parties. We agree to pay 100% of out-of-pocket costs for our families, but Lineagen insists on income documentation and billing families/threatening them for collections, while not explaining to them they simply need to complete an income verification. Operations/billing is unwilling to modify their processes to serve the unique needs of their clients. PS. Love the canned reply from Lineagen below about how great their family assistance program is, which totally sidestepped the point of how intransigent their operations/billing department is. Our clinic is footing the bill for these patients' out of pocket expenses, yet they expect to get the income verification documentation from their families by NOT communicating the documentation is missing to the FAMILIES OR TO OUR CLINIC. Madness. So glad we switched to GeneDX, which has lower rates AND modified their billing practices to create a mutual fit with our special program and their services."

"Very helpful. I am thankful we actually communicated with Lineagen. As other people state, we also received a large bill and reached out to them to set up a payment plan or something because I could not pay the bill. They immediately worked with us and had great communication and kindness toward my family. I highly recommend their services."

"We had a very positive experience with this company. The interactions with them were easy and they were always helpful. Getting my sons results gave us peace of mind. When it came to billing we talked with Kayla Bair who was so kind and helpful. She helped us select the payment option that worked best for us and answered all our questions."

"As others have said, my insurance was billed almost $8000 for a genetic test for my autistic son, which I thought was part of the doctor appointment. The company emailed me paperwork to appeal "if necessary." I immediately told them not to do the test if there would be any cost to me, because I can't afford it. I was assured there would be no cost, this was just the process. My insurance paid $5400, and I received a bill for $1400. I contacted them and received a call from Jamie. I sent her all email correspondence I had. She said she would get back to me. I spoke to the doctor 3 weeks later who said he would contact them because they receive "white glove service" for sending all patients there (confirming my initial reaction that this is a scam in which doctors receive a kick back from). Jamie called that day, but I missed the call, since I was on the way home from the doctor who is an hour away. I called back, and still have not heard back. But I did receive another notice today that my bill remains unpaid. They completely take advantage of families of children with disabilities. My result: normal. I am serious."

"We have been extremely impressed with Lineagen Inc's services. All staff we have encountered were extremely friendly and helpful, and were available and willing to work with us through any questions or issues we had. Services provided were done quickly and accurately, giving us peace of mind concerning the long term health of our child. I would not hesitate to recommend Lineagen to anyone for Genetic Testing Services."