SILAC Insurance Company 299 South Main Street, Salt Lake City, UT 84111

"My mom passed away in October 2022. She had an annuity with SILAC. I reached out to SILAC to gain knowledge of “next steps” in order to close her account. This was one step in the laundry list of things to do to settle her estate. The process was extremely long - and not easy. I had to submit my paperwork more than once because they lost it the first time. I made sure to let them know, that on top of losing my mom, dealing with them made the situation worse. Overall, I was not impressed. I only gave a 2 star rating because 1 of the employees was extremely helpful and actually followed up with me."

"EDITED TO ADD: SILAC admin, it is laughable that you would want me to call the same exact number that I have wasted HOURS trying to call to get in contact with an actual employee. How about you call your clients like professional companies do instead of having them constantly wasting time to try and get in touch with you. - This company is the absolute worst. Don't walk, RUN away from them!!!!!! I have been trying to get a hold of them for 4 months, and NO response. I am constantly on hold for hours at a time and get transferred and never talk to an actual person. Jamie Campbell "Customer Service Rep II" claims via email to Rayna Reyes "Approved Educator for US Retirement Education, Inc" that they called and left a voicemail but there is nothing. They do not care about their customers and all I am trying to do is help my veteran father. 10000000000000% DO NOT RECOMMEND THIS SCAM OF A COMPANY!"

"Never in my life have I experienced the nightmare and absolute insulting customer service of theirs company. Never in my life have I cried outwardly after 17 hours of hold times and still no service. After this is all over I intend to sue this company and with my voice assure others to look the other direction with this company - I just assume they offer large commissions to brokers…."

"Company gets a 1.1 out 5 rating on the BBB website. Dishonest company. Without integrity. Overstate the benefits of their annuity products. They are a bad investment for most people with high fees and little flexibility. CEO was sued for how he handled his former company. Wish I had never heard of them. Stay away."

"I write this review as an agent familiar with this business. My experience with SILAC was nothing short of phenomenal! In particular, my experience with Bennett Bogard, the SILAC representative who helped me land my first client, was exemplary. Bennett was prompt, knowledgeable, friendly, and even offered to run my illustrations for me! He also gave me valuable insights into other features and benefits tailored to my customer's goals and objectives. Even when he was under the weather, he made me feel like a priority and helped me every step of the way. The annuity business can be a complicated landscape, but Bennett made me feel like an expert. SILAC will be my first choice as long as I get to work with Bennett!"