Holiday Inn Express Heber City, an IHG Hotel

"While everyone was nice at the property, there were several points of failure with systems in place, communications, and employee empowerment. We arrived at 5pm and were checked into a VD room. The desk told us multiple times they were sold out, but for some reason wouldn’t check us into a different VC room, but instead asked us to wait while the room was cleaned. That took almost 2 hours, which is 4 times more than it should for a QNQN room. We were offered only snacks and to be in the room while she cleaned it. They then seemed to lose track of time and wouldn’t communicate with her due to a language barrier, and so we had to ask twice strong 7pm, if we could get in. Then when we checked in things like garbage can on top of the toilet and other overlooked items let us know that no one inspected the room either. We were assured management would know and reach out to us on Monday. That never happened. I do expect the hotel to make up for it with an IHG gift card, because this was a ridiculous situation. I worked in hotels for 8 years and there’s multiple different ways this could have been handled."

"Great location, 25 minutes to Park City. I have stayed here the last couple years to ski. The ladies that work the front desk are excellent. I had a request and they promptly took care of it for me. Breakfast had lots of good options."

"During a winter storm i had to stay here and accidentally left my airpods. I went back the next day to see if they were still there like find my said they were but, i checked the room and room service said no one saw them but, i was the last guest in that room. I would appreciate my airpods returned. I even tried to leave the room as clean as i could. Even left a tip. Damn."

"We stayed at the Best Western across the street a couple of years ago and wish we would have been able to stay there again but it was booked. We had a much better experience there. Cleaner rooms and better breakfast to name a couple of things. But about the Holiday Inn, water was shut off for a couple hours during the day while we were there. Was fine but we took our kids to the pool earlier in the morning than expected so that we could be back to the room in time for a shower before the water was shut off. Pool room is frickin cold. Basically felt like we were outside. We also had a slow drip coming from our ceiling above the toilet. Every time we sat on the toilet we would have water drip on our back. We stayed on a Thursday night and Friday night. I expect the Friday night to increase since it’s a weekend but it was $120 hike between the rate from Thursday to Friday. Seems a bit ridiculous. So do yourself a favor and stay across the street at the Best Western."

"We stayed here for the Circuit Final Rodeo and these rooms were super clean and nice! We doordashed some food at midnight and the front desk receptionist, Tierza, was very kind and welcoming to us. The breakfast was delicious too and I was grateful that their breakfast didn't stop at 9am like most places so I could actually sleep in and still get something to eat. I would suggest this hotel to anyone in the area."