Petco

"I went to get harnesses for my dogs. 2 employees said I had the right sizes on them. They are way too big and now I can't take them back because they are used. 2024 customer service sucks."

"Do not bring your pet to the Heber Petco for grooming. Very poor communication, unprofessional and unkind grooming staff. It took over 4.5 hours to give a bath and haircut to my 6 lb yorkie. When I called to ask on the status of my dog after 3 hours, I was told there were other “angry customers” who had to be dealt with and that’s why my dog’s grooming was taking so long. You can add me to the list of “angry customers.”"

"Heber store double charged and despite us fighting corporate and contacting the store many times we had to go to our bank and have them fight it. I will NEVER buy again from the company! Customers should be very very Leary of the Heber City store. If you choose to shop there and they claim the card didn’t go through, DO NOT let them run it again! Log into your account if it’s pending it will go through. I don’t know if corporate is to blame or if the local store is. Employees need more training and the local managers need more pull to refund. The manager kept telling us it had to be done through corporate. Corporate said it needed to be done through the store. My $250 purchase cost us $500! Save your self the time and stress. Shop elsewhere."

"Friendly and Helpful. I went in to purchase some salt water fish and the employee was helpful and friendly. Would go back again to get more fish and supplies."

"Graham (chihuahua) needed his nails done. Wren-to the rescue! Graham wasn't thrilled to be there, but was relieved to remember her and so that made it easier. I shopped for bribes as they did nails. Another successful nail session for Graham! Thanks, Wren! Well done! This is our 2nd review for Wren at Petco! time to give her a raise, Petco!! She really cares for our pets and we adore her!"