Smith's,

550 North Main Street, Heber City, UT 84032

"I'm writing in regards to the shameful and atrocious experience my friend and I had in the meat department on Tuesday January 30th. Yesterday after a day of skiing we decided to stop and purchase some salmon filets for dinner. First of all the precut filets looked tired and very dehydrated, fish needs to be displayed and kept on ice in order to prevent this. We must have waited at the counter for at least ten minutes before any one helped us, additionally as we were waiting their was a meat cutter, a middle aged thick mustachioed man who not once bothered to look up. Finally my friend walked over to a tall young man man who was wearing earbuds and asked for help. The customer service representative looked at my friend with disgust and an attitude of "how dare you bother me". The young man walked to the back and spoke with thick mustachioed meat cutter and informed him he had customers to attend to. He came out from behind his very clear window irritated and displeased that he had to help his paying customers. My friend then asked if he can cut four filets four us, he then refused and stated I can't do that I'll lose my job. We then asked him again can you cut us some filets, his reply was no, you have to choose the precut filets, I can lose my job. I can get someone to cut these for you. He walked away and found a lady from the meat department to cut the salmon for us. She then said to us that we had to choose the precut filets, we then explained to her that those filets were not worth taking because they were less than stellar and looked old. Finally she cut the requested filets we wanted and placed the remaining pieces in with the sad looking precut filets. Finally a manager came by to help us, we made a brief comment to him that his staff stated to us, that they were not allowed to cut the large filets. He said that's not true. A word to the people who work in that store, you're never going to get in trouble when you help a customer. I write this from a decade plus in supermarket retail and my friend being a retired district manager for a large retailer in the US. Smiths and parent company Kroger need to review policy and train in basic customer service. F for service and D for product management."

"I sure hope the management will do a better job taking care of the new store, make sure that carts are available and no trash all over the entrance. Lee's does a wonderful job taking care of their store."

"New to the area and very surprised at how poorly Smiths treats customers. I always had good experiences in Utah and with Kroger stores but had to switch to, ugh, Walmart for groceries. Then a local told me about Lees!"

"Great customer service, however I’ve been disappointed by too many of their products. Their meats go bad in two days or less - do not ever purchase from the discounted section. I don’t know if this is a supply chain issue, but allowing perishables to swim in their juices doesn’t help - not really much of a point in them using the paper under the meats. Their bakery items are often undercooked and need to be rebaked at home. The produce is hit or miss - they seem to keep on top of their fast-moving items well, but they don’t keep enough exotics in stock to make it even worth checking if they have them. Cheese selection is great, Murray’s cheese is always friendly and helpful."