Advance Auto Parts

"They where not very helpful. It seamed to me they just wanted to get rid of me. Now I'm not saying all there store's are like that they have some pretty good deals."

"Best auto parts store in town, had what I needed for a last minute long out of state drive."

"The guys were super helpful. I came in looking for a specific part and they took the time to search their whole store to make sure that they may not have had it hidden somewhere. Even when they found out they did not have it, they gave me all the information I needed to find it other places as well. Very ethical business, and I will definitely be back!"

"Definitely the worst experience trying to return something that I have EVER had. I needed to return an item that I had purchased online & I found info on the website stating that I could make a return to any Advance Auto Parts store. I brought it to the store in the same packaging & with my order confirmation as the online instructions required. I went into the Advanced Auto Parts store on Sheridan & Cache road on November 5 round 6pm. I brought in & asked the lady at the counter verbatim “Hi, I was wondering if I could return this?” The lady said “No I’m sorry were only a pickup and a drop-off.” (Later come to find out that she was referencing them being a ups package pickup/dropoff point.) So I was a little confused and asked “Are you sure because online it said I could return it here. She replied ”No you’ll have to return it where you got it.” After asking the manager to assist because I thought maybe the cashier was unsure of the return policy, I was met with alot of push back & reassurance that they were unable to return online items. Then I spotted the return policy taped to the divider in front of me……… It LITERALLY says that I can return the item within 45 days & so I pointed this out to them. At this point they rudely resisted. I said I understood but “ya’ll should remove the sign, it’s false advertisement”, to which I was met with, “No, no, no ma’am we’re not going to do that. We’re not going to do that ma’am no!” ok…. Went to Advanced Auto Parts on LEE BLVD & they processed the return easy. They had me in & out in less than 5. (Cache rd AAP can do it, they just don’t know their own policies)"

"Today I went in for a oil filter and learned about the disposal station! The staff was friendly and knowledgeable and told me about the eco friendly option for the oil disposal. It’s completely free and easy to do. Just bring your old oil in and dump it! No filters or containers can be left behind so you must take them home or dispose of them yourself. When looking for my parts, they were very helpful in locating exactly what I needed quickly. Prices for parts and tools are fair and the establishment even offers a lend a tool set service to make a quick change out in the parking lot, as well as free alternator and starter testing and a 10% military discount! Happy travels- A"