Thunder Pools and Spas LLC

"I couldn't be happier with my experience with Thunder Pools and Spas! From the moment I reached out, they've maintained a high level of professionalism and expertise. I asked a million questions and then some, and each time, they have been consistent in responding with the information I requested, no matter how big the inquiry. They have been the best company I've dealt with throughout all of my inquiries. Thunder Pools for the win!"

"First of all I've had a couple pools built by different pool builders through out the years. HANDS DOWN, Thunder Pools have the best process and delivers the best product in the OKC area. From the start Zach came out and made the process of picking out what we wanted so easy and with the top of the line products. Then Lauren led us through our journey when it came to communication and all the "behind the scene work", she was abosuletly awersome to work with. Then that leaves us to Levi, he was here everystep during the building process and after. He went out of his way to make sure we had what we needed and made sure things stayed on track. You CAN NOT go wrong with Thunder Pools and their staff. Pool is now completed and can't wait for the summer. Thanks Thunder Pools."

"Got recommended thunder pools by a friend of mine that had their pool done by them and I 100% recommend them to have your pool built! Lauren was super attentive and kept me in the loop the entire way. Everything was built and finished in a super timely manner and all the equipment and finishes are holding up great! Levi was also super informative on how to maintain the systems and keep everything in great shape."

"Thunder was great! They got the pool done on time, even with tons of rain for 2 weeks! James was excellent with communicating the next steps and keeping us updated throughout the process! We would highly recommend Thunder Pools!"

"We used Thunder Pools for a new pool install in the summer 2019. We had problems during the construction with delayed time lines, poor communication and difficulty getting what we wanted in design accomplished. We always gave them the benefit of the doubt because after many many conversations problems would get resolved. The pebble finish plaster we chose was not installed correctly, was very splotchy and had to be removed and replaced. A few months after install, it was found that their concrete installers put 6 stakes through a septic plumbing line for the outdoor bathroom that was being installed simultaneously as the pool (found out when the toilet wouldn’t drain correctly). While Thunder was not the team installing the bathroom, they were jointly working with our other contractors and proper communication should have avoided this problem. Again, we did not write a bad review because they did fix this plumbing issue, but it required ripping up a large area of concrete on the patio and the color matching with the concrete stain makes that area noticeable. During the repair of the concrete, their contractors cut the sprinkler lines also and didn’t inform us of this, so we did not recognize this separate issue for several months. Now, we are under 3 years from install and every one of the travertine coping pieces on our raised spa are loose. We have called Thunder Pools on several occasions and they are very unhelpful. We have contacted their masonry contractors and they do not return calls, have voicemail boxes that are full and do not respond to text messages. They have been totally unhelpful in helping us get this repaired or taking any responsibility. Also, so many of the glass tiles in our pool have fallen out that we have to re-do the entire waterline of our pool. This is unacceptable quality for a pool that cost over 100K to install. We had a different person come look at the pool yesterday and they say the travertine was not installed correctly, no thin set was used on the travertine and they are not surprised we are having this problem. We are going to have to re-do the travertine coping on the whole pool because while we did not realize it, most of those coping pieces are loose as well. We have been very frustrated with working with Thunder Pools and I wish we had written a review years ago so other people avoid using them and having to have the same frustrations that we do. If you want a quality pool, that you won’t have to spend thousands of dollars fixing very soon after installing, I would avoid Thunder. 5/23/22: After posting my review, I received a call from the owner of the company.  The conversation began by him accusing me of lying in my review, as I didn't state my pool is no longer under warranty.  He said he is under no obligation to help me out of warranty. I never asked Thunder to cover the costs of any of these repairs, I contacted them asking for their company to provide an estimate for the repairs.  The warranty is irrelevant. He threatened to sue me for my honest review In his response, he states that he offered to contact his contractors. This is not true, and he actually told me “I cannot f**king hold a gun to their head and make them call you back.” The level of cursing and unprofessionalism was astonishing. He also notes that I already found someone to do the repair at the time of my review, as if that negates my experience with Thunder Pools. He has stated with certainty that the appropriate products were used to install my coping and tile. I am not sure how he can be so sure of this as he was not involved in the install of my pool, has never seen my pool nor evaluated the issue. Ultimately he was raising his voice at me, yelling at me to never contact his company again and he hung up on me. Anyone who is considering using Thunder Pools, I urge caution as you may receive a subpar product that doesn't hold up over time. If any problems arise, you may be met with unprofessional behavior, threatened lawsuits and being cursed at by the company owner."