New Roads Behavioral Health Provo

"My wife was wrongfully diagnosed and abused at this facility. Family involvement and education was also poorly managed. Many times I could not connect with my wife when needed and was not notified promptly when she was taken to the ER, because of medical staff neglect of her need for Salts prescribed by her cardiologist because of her Potts diagnosis. There are several other dishonest, abusive, poor practices,staff protection and organization at this facility. Would not recommend taking your loved one here."

"Would never recommend this facility to anyone looking to heal PTSD anxiety depression or abuse. The psych provider swore at me and did not feel safe, which is the first priority to have in a counselor. I tried to ask aka Dearman to o be placed with a different provider twice and they told me no, it was an exposure. So I played their game went to my appointments just to get out of the abusive situation . I ended up in the hospital ER because the med staff would not give me my salts/food needed to monitor my Potts diagnosis. They would not let me contact my family husband after this occured, and I had no idea if my family was notified. I saw clients being neglected and having seizures with no medical response. I saw a sweet autistic girl be bullied and run to her room telling I want to kill myself and no staff response. I was told I could not help her or even comfort her. The program DBT skills they teach thereI studied and began to use of which I'm grateful and it was great ly confusing to me when everyone there I clouding the director was saying use your skills and then after apnth my counselor said I could use no skills? I felt I needed a place for personal help,safety and healing and instead O was expected to help others heal which I love to do and the contrary was told dont rescue or aidtjose suffering. I also could only progress towards leaving based on the clients there of which they themselves were not in their righindor healed. I expected to e caredgir BTS professionals with professional care and compassion. My roommate had to have emergency care come in the middle of the night because she was diabetic and they wouldn't give her her insulin needs. We had to dearman for 10 min a day of exercise fresh air and sunshine in the morning. From the online pictures it is portrayed as a safe healing space and in reality it is run like a prison or what I imagine prison is like. In order for my insurance to cover I had to finish a program they developed which took me 3 months because I was in constant fight or flight with how I was treated and handled as well as how I saw other clients being treated..if I was to leave early AMA medical insurance would not cover. I suggest they find a more qualified professional medical staff. I've never been so poorly treated in my life and with 22 years with a medical condition, I've never been treated like I was there...little to no compassion except for the female psychologist and a few of the social workers there. I was put on more meds, because I believe I felt so unsafe my issues got worse when I was there. I was disturbed by a very unstable client one night that abused the night guard as I watched..I was able to calm down this client down and the next day with no sleep was told I could not have a nap time from medical staff. I will never recommend such a facility. I do feel compassion and sorry for some of the staff there as they are very good people with good intentions and hearts, however this facility needs to be audited and shut down. It is not a healing place, especially for those dealing with chronic illness and PTSD. I was wrongly diagnosed. I have a proper diagnosis now that I'm with I believe is a qualified psych Counselor who stated how they treated me was not ok.and they should be shut down. I am off all medication, have no sleep issues and have proper diagnosis cptsd of which this facility only compounded my struggle to heal. I will be forever grateful for my Savior that showed me how to heal and get home. I hope this helps others find other ways or a place that can help those who suffer with various medical mental and emotional imbalances. Thankyou to the dear kitchen staff my case manager and other workers there for trying to help me I hope in the future things can only improve these and other centers that are trying to help humanity heal. Blessings."

"I’m really frustrated with this place. The family support wasn’t what they said that was going to be. They didn’t even have one family therapy session They messed up on meds at discharge when you try to solve a problem they just tell you to email someone else. I feel the communication structure is really poor. It wasn’t all bad of course but I don’t feel Like they care very much About finding answers and making communication manageable."

"DO NOT attend this facility. I gained NEW TRAUMA here, rather than healing from old issues. Over the course of my two week stay here, I was lied to by staff members multiple times, had staff members make up and spread information about my situation that was not true, was belittled by one of the directors, etc. I ended up leaving against medical advice because my condition was only worsening while I was there. Upon my departure, I was explaining to my friends there that I had found a treatment center closer to home and would be continuing there, and the staff member that was seeing me out cut me off and rudely/harshly said "don't lie to them". It was not a lie. It was true. Staff members do not seem to care about the well-being of clients. One time, a girl was having a severe crisis and I tried to get a staff member to go help her. They refused, attempting to "challenge her" to make her way to their office, even though they could see her struggling on the cameras. I eventually helped her make it to the office, but they refused to come outside, even when the situation severely escalated. They only came out after I was pounding on the door and begging them to, as things outside had worsened. I will not go into details, but someone's life was in real danger. The staff could see the situation on the cameras, but did not come outside. The situation ended in them sending the girl off to her room and yelling at her for lashing out, even though she was in the midst of a crisis. I have more stories like this. During my stay here, there was also a significant issue with stealing. We did not have locks on our doors for obvious reasons, and sometimes people stayed behind while the rest of the group went on outings. People's food and possessions would go missing. Eventually, the staff, as well as other clients, found out who was doing it, yet there was not enough action taken to prevent this from continuing. It was a scary and unsafe environment to be in at times. In conclusion, this facility is one I suggest staying far away from. They refuse to deal with staff members' inappropriate behavior, make up stories about clients, and have no issue with belittling their clients in harmful ways. I had an awful experience and DEVELOPED NEW AND SIGNIFICANT TRAUMA FROM THIS PLACE that I have still not healed from, even over a full year later."

"New Roads helped our family tremendously. Great program and great staff. DJ, Brett, Madison, and the therapist James were particularly patient, kind, and understanding. Thank you to them and to the whole staff for helping our loved one improve so much. I highly recommend New Roads. Your loved ones will be in good hands and they will learn a lot of great things that will enrich their lives. It won’t be easy but it will be worth it."