St. Mark's Family Medicine and Residency 1250 East 3900 South, Salt Lake City, UT 84124

"Terrible service. I took my very sick mother into the emergency room here and had to wait 15 minutes while she was in terrible pain for someone to even walk by the front desk of the emergency room. Whenever I try to call and schedule an appointment I get redirected countless times and am only met with animosity from the the workers on the other lines. Don’t go here. They do not care about you. In a state with fabulous health care and health care workers this place is truly the bottom of the barrel."

"Great doctors but they forgot to put in the x-ray order and then went to lunch for 90 whole minutes and then I came back after their long break and it was still this mega fiasco where no one was answering the phones or the different colored teams etc. Even the registration seemed to not be used to taking an x-ray order which seems like a basic thing that shouldn't be a headache."

"GO SOME WHERE ELSE I've had nothing but an awful experience here came for my 830 am apt for them to tell me my appointment want canceled didn't you get the message or phone call only realize they never sent me anything! Said I could still be seen I waiting in the geral waiting for over 1 hour and I am currently going on 50 min in the private waiting room disrobed as per the AS orders 0 Proficiency lack communication they are friendly but that's not enough!"

"I don’t normally leave reviews, but I hope this helps change how they treat customers. The receptionist checking me in was unprofessional. I told her I was here for an apt and had my license and insurance ready to hand her. She looks at me and says… what are you here for? I was surprised because I had talked to multiple people on the phone for 2 days on why I needed the appointment. I replied can I tell the nurse that when they take me back? She then loudly says… I just need something to enter into you chart. She was so loud the people behind her all turned and looked at us. I replied this isn’t a private space and I asked for my documents back. The entire waiting room would have heard me… Yes…I could have worded it differently. Yes… she could have input anything to bypass the system. Not only am I terrified something is wrong with me I had to Uber to my apt because I had to give my vehicle that has car seats to people that were picking up my 3 children from daycare in order for me to make appointment. I was thankful to get in on the waiting list last minute, but I don’t support not treating everyone with kindness. No one wants to go to a doctor. No one is going to a doctor because they feel fine. Patients need support and to be treated well."

"Made an appointment for 5:15 to specifically at blood drawn. Get there for my appointment to find out the blood draw guy punches out at 5. Needless to say I didn't have anything taking care of that I specifically made my appointment for. I went to reschedule and the girl Erica G that was trying to help reschedule me acted like she was high as a kite and more interested in twirling her hair than paying attention to what was going on. This office used to be so great and it has went so down hill extremely fast. I don't know if I should trust my health in the hands of incompetent people that can't even schedule an appointment the right way. I am extremely upset but I'm going to give them one more chance. I sure hope it will get back to being a great family doctor to come to but lately it sure is not."