Intermountain Healthcare

36 South State Street, Salt Lake City, UT 84103

"IHC made 2.2 billion in revenue last year. They are unable to provide patients with electronic medical releases via patient email and think outside the box to expidite patient care. Its not 1983 anymore."

"the least helpful healthcare company I've ever encountered. I got a bill for life flight because my insurance denied it for medical necessity. it's still being worked, as we speak. IHC said they'd put a hold on my account. no one informed me that hold was only for 30 days. every time I've called IHC for help, I get the same non-answers and no one knows who to send me to to help my situation. they don't care about their patients. they don't care about keeping them informed. they didn't inform me of anything, I didn't even know I was past due until I got a message when it was 90 days overdue. I'm being sent to collections over a bill my insurance is still working when my insurance has said IHC should never have sent me the bill in the first place. fix your infrastructure. people like me that needed your care to survive deserve better. I should be able to get the help I need from your people. this has been a failure every step of the way."

"Got a bill for 237 dollars for a phone appointment. Called the billing phone number and the said the insurance didn't pay anything, and it was likely submitted wrong. Did a medical coding review to have it resubmitted and didn't resolve it. So now I'm left to figure out how someone didn't do their job right or i get stuck with the bill."

"I haven't been here, but I helped apply for financial assistance for someone who was there. I help people from all over the country apply to numerous hospitals, and Intermountain's Financial Assistance process is one of the easiest I've ever worked with. You have the option of mailing, emailing, or submitting online the application. In my experience, communication was really good with the agents. They approved a huge write off for the patient who was out of state, which they don't normally do."

"WARNING: LITTLE TO NO SERVICE. I've never dealt with a billing agency who feels it's ok to ignore a problem, and pretend you haven't called at all. They have billed me for another patients visit/treatment - beginning 90 days ago. I've called and talk with a couple of "service reps" who swear they will get things straightened out and not to worry. WHAT A JOKE! No investigation, no changes, no calls. Just a repeat bill with not a darn thing done....and I have to start all over again, because no one obliviously knows or cares what is going on!!! The last billing I received a week ago via email, I wrote a message and sent it back via email, so the specifics were in black and white, thinking maybe it'll help. SILLY me, my message has "somehow" been deleted and nothing shows up for any kind of correspondence. So I have to wonder what is going on here that IHC seems to bill out various "services" that were NEVER done, to the wrong patient and demanding immediate payment. I'm darn sure I'm not the only one who is dealing with this problem!!! Just so you (the reader) knows, I don't write complaints on open forums - But IHC Billing has deserved this review due to their apparent operating procedures. But when my credit gets threatened - enough is enough! If anyone out there is in my situation, scream out with me and MAYBE someone will sit up and take notice about what ISN'T happening at IHC billing dept."