Utah Behavior Services

"As a mental health clinics with Utah Behavior Services I can speak to the amazing impact UTBS has on our clients and our staff. I started here at an 18 year old, and ten years later I am a mental health clinican! Through UTBS support of my career I have accomplished my dreams. On the client end of things, we strive to provide our clients with the best clinical quality care we can. Our team is regularly trained on the most up to date information, and we have the belief to meet people where they are at and provide them the tools they need to improve. At UTBS, we are resilient, we work as a team, we build families and we are tenacious!"

"I’ve been on the wait list for medication management. Someone from the office left a voicemail which was extremely hard to understand - 1. Must have been using the speaker on their phone and 2. Extremely fast, luckily my phone has voice text. The woman called to let me know my name had come up on their list and that they would be taking my name OFF of their list and if I was still interested to call back. I called back less than 5 minutes later. I’ve left one voicemail and tried to call again with no response. It’s extremely hard to get in for mental health especially medication management. If someone is on your wait list the least they could do is respond and/or answer your phone. You Sadly I’ve been waiting months to get in and find a provider. From the reviews below and the responses they’ve been leaving it seems their office isn’t worth scheduling with."

"For the first year or so, everything was great. The APRN I was seeing was wonderful, extremely helpful, and caring. Then the issues began with the billing department. They were continually billing the insurance incorrectly. Going so far as to switch my wife to "cash pay" without notifying us, while still having our insurance on file. It took them over 9 months to get us a finalized bill, which is still incorrect. Recently most of the providers have left the company and if their management style is anything like their administrative style, it makes perfect sense. As much as I loved my APRN, I was considering leaving so I wouldn't have to deal with their billing department. Now that all of their providers have left for other companies, my APRN included, there is absolutely no reason to even consider staying. Do yourself a favor and go someplace else. I don't expect them to last much longer anyway."

"Very frustrated with our experience with UTBS. We liked our provider and only had to see her periodically for medication maintenance. After about a month of trying to get a refill request approved, we now have been told that apparently our provider no longer works there. We were not informed of this until we called many times, were denied an appointment with no explanation, and then finally had a supervisor be semi-straight with us (still very unclear what is actually going on; it felt like they were trying to hide something from us). We had been waiting on a medication refill for almost a month and no one would return voicemails or emails. Now we are left without a provider, out of medication, and their other provider’s schedule is full and doesn’t take our insurance. I was promised a call back from the office staff and didn’t receive that either. For a place that is supposed to provide VITAL mental health care to people who need it, I am very disappointed and upset."

"I will start off by saying my therapist, who no longer works here, was amazing. I loved working with her. Unfortunately the office staff was the worst. Trying to figure out billing was a nightmare. The left me on hold for 45 minutes waiting to speak with someone while the ladies there were just sitting and gossiping. I never received cancelation emails when my appointment were requested to be canceled by my provider. And calling the office in general was like pulling teeth. Once I called back when I was trying to start there and the guy that answered the phone was so rude. He wouldn’t connect me because I didn’t know what office the person called me from was at. I had never even spoken to anyone there at that point. I also got weird text messages from there office that I think violated another patients information… They really need to retrain their office staff…"