Hampton Inn & Suites Tulsa South-Bixby

"Room smelled like the inside of a black trash bag (very strong, never went away). Closet stunk like an old attic. Mold around shower wall. Thick dust (mold?) visible at ventilation duct above shower. A single hair on the underside of a pillow. Several hair strands on desk. Hot water lasted two minutes every day at various times throughout the day; water would then be lukewarm for the remainder of the shower. Typical continental breakfast had many options. Overall an aging building in need of renovations. I will stay at the newer Hampton in the area the next time I visit."

"Follow up to previous post: I called them and let them know that I would be extremely late and that I would get there at 1:30 am. They told me as long as I got there before 2:00 am I would be OK. They gave my room away and told me they couldn't help me! Not only did they give my room away, they charged me for it!!! It was a terrible experience! Luckily my daughter lives in Tulsa. I had to call her and go stay at her house! Terrible experience! Terrible service!"

"So I'm basing my review off customer service. Terri and staff took care of me and my situation and were very helpful. As a business owner, I know how important it is to take care of your customers and Terri did that for me."

"If I could leave zero stars I would . I traveled from Florida arrived late . Checked in one room and it was filthy . Mirrors were full of dust and spots . Floors dirty . Contacted employee he then moved me to another room. I walk in this room and was beyond disgusted by the hair on the toliet seat the dirty tub black spots everywhere . Then I pull down blanket on bed to find more hair from previous guest as if they never washed linens . Dirty Qtip from prior guest next to bed. Mirrors filthy and spotted . Lamps full of dust . I contacted General manager next morning he sends head cleaner I did a walk thru with her she basically could not say anything . She said she would come back and clean I requested she come back by certain time as I needed to step out for awhile she said ok never returned. Final day I went to return key requested to talk to General manager in person he made excuses for the proof of filth not once but, twice !! Never offered to refund my money for not doing his job as it's his responsibility to run this hotel and the cleanliness for guests . Also,the elevators were filthy and smelled dirty!! Do not stay here ! If your traveling go elsewhere ! I will never stay at Hampton Inn anywhere !Lastly , they charged 8.00 on my card that was not authorized. That is stealing so be aware of this I left a message on general managers answering machine he never returned my call . I'm in process of filing charges against this hotel ! The employees are so unprofessional . Smoking throughout hotel ! I will be reporting general manager to corporate as well .I did take several pictures but, not allowing me to post online but,I will be sending to corporate for review!"

"Great hotel with first class management. Ashley Bowman front office manager found me the perfect room. It was quite, spacious and clean. The breakfast was fairly healthy and coffee available throughout the day. My only complaints are the elevator was a little slow and I wish water was available in the lobby with cucumbers etc on hot days. All the front desk personnel were helpful, personable, knowledgeable, understanding and kind. It was a pleasant and restful three day stay. Excellent location, since I did not have a car."