Best Western - Airport

"We booked a room online after seeing they accept pets. Their policy states on several sites the cost, size and quality allowed and we fell within those margins. We arrived early and ask if we could leave one car to attend an event and the two women were friendly and informative. We were told at that the evening person was difficult and she may give us a hard time since we had all ready been in, but we hadn’t checked in. I thought that’s strange. I understand upon arrival. My son spoke with her and within just a few seconds she was being combative, authoritative and rude all because she said we can’t have two dogs and she didn’t believe we should get one room expense back. I then started talking to her and said she need to call someone because we have done nothing wrong. After several minutes and several calls she said we wouldn’t be charged and we requested a receipt showing we didn’t owe anything. We had not been charged anything on the bank card at that point. I left a negative review about the way we were treated to warn other four days later and the owner calls screaming at me for leaving a bad review and he told me now because of that he was charging me. I told him it’s illegal and we will be calling the police and charging him for fraud. We called the police and as soon as charges clear my bank we are to file a complaint on fraud since we had a receipt and were told we wouldn’t be charged. After searching several different sites online and documenting complaints about fraudulent charging we have decided we will be making a court case against this establishment."

"Checked out early due to bed bugs and a mouse in my room. The mouse had been into my infants snacks as it was holding a goldfish out of his snack bag in his diaper bag. I read another review stating this about mice and the hotel calling them a liar! You DO have an infestation problem. Your maintenance man literally chuckled as I was checking out and stated “you’re not going to let a little mouse run you off are you?” Considering I have an infant who does most things at ground level this was a huge reason to run me off! I have also been waiting about 2 weeks for my refund from this hotel for my deposit and my updated total for checking out early. I personally wouldn’t waste my time booking here! Update: there is no longer any transaction showing pending or completed from best western in my bank account. It has completely vanished along with the money. I tried reaching out to support from my end (the bank) but like I said the transaction doesn't exist now. These people are stealing money that is not owed to them. Will be contacting the local news to investigate your property now. Thank you!"

"Overall experience after checking out a day early has been absolutely terrible. My kids mother was in town and had to check out a day early because of bed bugs and a mice in the room. Maintenance assured the room was cleaned, which may be true but that makes you for what was found in the room. Today is 3/22 and still no refund. I called to speak with someone about it and was hung up on by the front desk. Didn't catch a name because of how rude they were. All she needs is the refund that is owed, nothing more nothing less. I will be escalating this until the issue is solved. DO NOT STAY HERE. The name was Heather Howard. We've tried calling but your associate at the front desk was rude and hung up when we asked what the managers name was. She checked out 3/5, it is now 3/22 and still no refund and not even the deposit. Unacceptable! I will reach out on Monday to speak with a manager in hopes this can be finished and done with."

"I decided on this place after refusing to stay at the dump OYO Tulsa I44 close by. Nothing fancy, some areas in need of updating but the room was clean and reasonably priced. The on-site Subway was an unexpected bonus. I would definitely stay here again."

"It's not a fun experience.. the room was okay at best, but this place is more like a motel than a hotel. Housekeeping attempted to enter my room when I didn't answer, which really freaked me out. Luckily there's a dead bolt on the inside that was locked, so they couldn't. I could hear the guests in the room next to me and I felt unsafe and uneasy most of the time I spent here, especially at night when there were people hanging out outside of my room. Overall I wish I could've gotten my money back and I would never come here again, nor would I recommend it. Before the owner replies that "I never stayed here" the reservation was NOT under my name, and I DID stay here. I spent over 100 for a two night stay."