Farmers Insurance - Teresa Sotelo

10396 East 21st Street, Tulsa, OK 74129

"I purchased a business insurance, Teresa Sotelo made me pay her over $2,000 thru personal venmo, she supposed to have my account as auto payment after 2 months i lost my policy because they never did the auto payment, to me she stole my money. She never get back to mr after she offer me to fix the problem was offering me another policy that required probably another 2k, be aware of this deposits made thru her personal venmo or cashapp, stay out of this thief."

"They’ll promise you some amount that is “covered” and will then only give you less than half of the amount. DO NOT GET THIS INSURANCE THEY SUCK!!"

"They do not return your calls and make mistake after mistake. My son has used them for 5 years now and they were nice and helpful the first year. Then Teresa doesn't know how to do COI on anything. She adds wrong information and blames the customer and takes weeks to fix her mistakes. She makes serious mistakes and doesn't hold her self accountable. Look elsewhere if you want quality and someone who knows what they are actually doing."

"Goodness, may be the worst service to date. My fiance has his Construction Company insured through farmers. I setup his accounts because he wasn't getting his stuff mailed. It was a pain, I had to call and wait with customer service because no one at the office returns your calls. Yea, they are all nice and sweet when you enroll, but that service fades quickly. Well the ladies I spoke to, Teresa and Veronica or (Victoria) I can't remember her name. Well when he first got his insurance they not only put the wrong address, they also put the wrong number and email. Like one mistake I can understand, but three! I found this out when we were adding me to his policies. Teresa was more insistent on trying to sell me life insurance then trying to fix our problem. Then they said they couldn't process our payment because there isn't enough funds in our accounts. Girl please! One of the inadequate ladies put in the incorrect banking information! So, stay away unless you like a hassle. I called another local company and the guy gave us a free quote and offered better coverage with less premiums. I'm talking savings of $2,000. A couple of his buddies are insured here too, Teresa should expect a handful of companies to leave within the month. We already told them of our problems, and they have similar stories to ours. That's why you should treat everyone with respect. You just never knows someones influence or who they know. They just want to sale you the insurance they don't look for the best rates. Sad because you want to support latina owned business, but not with their service."

"Very friendly and excellent service! They get back to you promptly, they go the extra mile! I highly recommend you ask for Veronica, she got me a way better rate on my car insurance, and she is fast and honest. Also, she is so positive and friendly, you can't help but smile and be in a good mood after talking to her! I am a very happy and satisfied customer!"