The Mining Exchange A Wyndham Grand Hotel & Spa 8 South Nevada Avenue, Colorado Springs, CO 80903

"No coffee machine in the room. No dresser in the room or place to put luggage. Lobby bar not open. Lobby coffee cannot be charged to room. Music in lobby very loud making what could be a nice space unusable. Other than lacking furniture and standard room amenities the bathroom and, bed and linens were nice. Clearly this hotel is not ready to be open to the public."

"Having new paint, trendy wallpaper, and an upgraded lobby will not make up for the horrific customer service/care I received on March 18. All morning while drinking coffee I saw employees proudly show the new amenities to people in the lobby, but when it came to my elevator malfunction, management disappeared. I booked two nights. After the first morning, the elevator dropped and we were stuck in the elevator. My daughter was terrified. The Colorado Springs Fire department had to put a ladder in the elevator, then we had to climb through the small space they had pried open for us. The hotel staff acted like they were doing me a great favor by covering my night, and I had to push for a second night voucher (which I have not gotten, and honestly do I want to go back)? My children had no desire to spend our vacation here any longer, due to safety. There was little to no empathy, and I had to go to the front desk to discuss what had happened. No true feeling of care was made except the valet and fire department, who actually seemed to sympathize about my experience. Management wouldn’t even come out, while an employee was going to the back room to “negotiate” my experience like a used car salesman. They seemed pretty annoyed by what I went through and the scene it caused. To top it off, as I was leaving the hotel, desk staff and the barista immediately stopped talking and stared at me like I was doing a walk of shame for leaving the hotel early. I have never in my lifetime had such a negative experience at a hotel."

"My husband and I stayed a night here for our anniversary and it was delightful. The entire hotel has an art deco/mid century modern aesthetic and it smells amazing upon entry. Jill checked us in and she was awesome. The room was adorable, very clean, cozy, and had these big giant windows that made it so bright. We didn’t hear a single noise that night even from the night clubs a street over. We are going to be making this a routine stay."

"Beautiful building! Love the history behind it! Everyone there was super friendly. Bed was comfy and room was quiet for a downtown location. One chair in the small room and temp didn't cool down to temp setting. Wish they had a coffee maker in the room for convenience of getting ready for the day & not having to get dressed just to get a cup of coffee or hot water for tea. Even though there is a coffee bar in the lobby the brand they brew is so acidic I can’t/will not drink it!!! I brought my own coffee but alas had to go out and find a good brew. No matter how friendly everyone was, don’t talk to me till I’ve had my coffee!!"