Michaels,

2140 Southgate Road, Colorado Springs, CO 80906

"This location is in a good part of town, yet when I complained about empty shelves the employee lied to me and told me that even when product comes in theft is so bad... I know for a fact that retail theft is 90% an inside job and always has been. I also know for a fact that statistically shoplifting has been dropping year after year since before the pandemic. Empty shelves can no longer be hand waved away as supply chain issues as those have been resolved. Corporate investors may be buying into this smoke and mirrors charade of increased retail theft, but as a customer I just want to be able to purchase common tools and supplies from my local retail outlet instead of ordering them on Amazon. I do not appreciate being lied to and I do not appreciate the shelves being half empty."

"Alora was very sweet and funny, and even saved me some money on my watercolors today! Thank you so much to the staff here!"

"Took less than 2 minutes to remember why I rarely go into this store anymore! I walked in the door and a female store employee cut me off to grab herself a shopping cart. After waiting for the employee I then got myself a cart and as I turned around with the cart I realized the same employee was 2 feet from me and was blocking the whole entrance with herself and her cart. Apparently there was something she felt she had to do right that second, so after waiting for her to walk to the door not once but twice forcing me to wait for her to be done, I was finally able to continue through the store. Not only did the employee not say excuse me or sorry to me she literally didn't even acknowledge that I was even there. I did walk a little ways through the store but I had already decided after that beginning I wouldn't be purchasing anything from the store and decided to leave. I have been seeing this trend at several businesses since COVID, and I refuse to be a participant to such rude behavior! Doesn't anyone realize that without customers they won't have a job and the businesses will close down. We pay ridiculous prices for everything these days and then we have to deal with rude employees too!! Sorry not going to happen! I will take my money elsewhere. Date of attempted shopping: 12-7-23, it had been 11 months since the last time I went to this store and I imagine it will be at least that long before I go back again, if ever."

"I am a frequent shopper and the customer service here is always amazing. Everyone has been friendly and helpful... never a bad experience at this location."

"Michaels is good. Never have a negative experience there. Although I couldn't find what needed, most likely because it was seasonally phased out (knew I shouldve bought them when they were on sale a couple months back), my daughter found what she wanted. It does seem to be the little sister of the other place that I won't name (because I found what I wanted there), but still a 5 star experience at Michael's."