Holiday Inn Express & Suites Colorado Springs-First & Main, an IHG Hotel 3431 Cinema Point, Colorado Springs, CO 80922

"Always enjoy staying at a holiday inn express. The ladies at the front counter were very nice. The breakfast was a typical hotel breakfast. It's a convenient location near a target and an outside mall with many food options around. The only bummer was the gym being remodeled. Thank you"

"This hotel is showing its age, but is currently undergoing renovations so maybe will have a facelift soon. But the breakfast buffet has taken a downturn and it shows by how few people bother to eat it. The 24 hour little store is very poorly stocked. Empty shelves during a two week stay. I don't get greeted with "Thanks for being an IGH member" anymore. The location is excellent. Lots of shops within walking distance and near Powers for access to nearly anywhere."

"Great Place to stay. Management is doing a great job. Rooms are very clean and the staff is happy to be there. Kudos to this staff for giving me a new place to stay. Oh the breakfast is out of this world. Cleanest hotel I have been to in a very long time. Keep it up."

"0 stars! I stayed here with a colleague last weekend. The hotel staff is very untrustworthy, dishonest, & rude. The housekeeper went into our room to clean, before we were checked out, while we were at the gym. My colleague exchanged words with the housekeeper. After notifying the lady at the front desk. Heavyset lady with glasses. She informed us that we can speak to management, when management returned on the following weekday. After notifying management. Management (Lucy) was very rude, said it was her first time hearing of the altercation. Refused to give names and the number to cooperate or someone higher than herself. She said, I could go online to look for the number. The staff is very rude and unprofessional. Very biased, doesn’t believe in customer service. More so, this is a person I work with and have worked with and I believe my employee, not the customer. We will stick together. The manager was very argumentative and took the staff’s word over the customer/guest. The only thing good about this hotel is the location. With the mixed reviews. I think the hotel staff discriminate against certain people and people are treated differently according to their status, reason they’re there, or appearance. That’s my opinion and that’s what I took from this experience. I will report the situation to someone higher. There’s no reasoning with the staff. They’re all friends. I think someone from corporate should come and disguise as a guest or go undercover, to actually see how the staff at this particular hotel operate."

"The location of this hotel is convenient & a nice area. Easy access to restaurants and stores to shop. The staff here is very rude, unfriendly, and unwelcoming. The staff act like they’re in high school. While staying here , my granddaughter walked pass the janitor gossiping with a housekeeper about a guest. I also overheard the janitor (guy who mop the lobby & take out the trash) gossiping about guests. The heavy set lady at the front desk with the dark brown hair is extremely rude and unwelcoming. Location wise this is a great hotel. Staff friendliness and hospitality, if I could give this hotel 0 stars based off of hospitality I would do so. The staff here is very rude and treat their work environment as if it’s high school with all the gossiping and bad mouthing the guests. Very unprofessional."