Holiday Inn & Suites Durango Downtown, an IHG Hotel

"Lots of issues. Key cards randomly worked, it is NOT a downtown hotel, bathroom door slams into main door when opening. Shower was abysmal and cold in the morning and temperature could not be controlled in the room. Only 1 elevator working. Staff was less than interested in any of these issues and the morning of was dismissed with a "we'll have someone look into [problems]" reply. Won't be back, feel ripped-off."

"Our favorite place to stay in Durango and we were pleasantly surprised to see they recently completed a full room renovation! Beautiful, functional and inviting rooms (some with a fireplace). Great staff and a perfect location close to downtown with convenient highway access. Nice to have a restaurant and bar onsite too. Thank you Holiday Inn Durango Downtown team! We will be back."

"The General Manager and staff are excellent at their jobs. There was a mix up with my reservation by the 3rd party I booked my room with, but it was promptly corrected! They were all so kind and helpful. Best staff ever!!!!! I had such a nice time swimming in the heated pool and eating dinner at the restaurant connected to the hotel. My teenager daughter said it was the best burger she ever ate! My room was so cozy and clean and there was plenty of hot water to shower. It was perfectly located in town too. I will definitely be staying here again."

"Burger theory has some of the best burgers ever. They stay juicy and are cooked perfectly. Onion rings are a hit. Bartender is super nice and serves nicely. Rooms are nice and kept. Everything about it has been great."

"Lovely hotel located right off HWY160 with a creek running in front a mountain in the back. Room was clean and big, bed very comfortable, extra pillows and blankets provided in room which is very nice-I always need more pillows and didn’t want to bother to ask other hotels. Only thing that prevents me giving 5 star is the old furniture: the red sofa in our room shows oily spots all over the arms; carpet has either dirty spots or maybe damages-in the middle of the room. 316."