Build-A-Bear Workshop

"Little area in the mall walkway. Remember when we took our niece to their big store."

"I placed an order on Saturday for a limited item that finally came back in stock. I have been watching for it to come back in stock as it sold out very quickly the first time. I never received an confirmation email confirming my order (FAQ on website said it would come through to my email within an hour) but I did receive a confirmation order on screen and money was taken from my account. I screenshotted the order number which I am thankful I did. I tried to contact someone over the weekend but they were closed. I spent hours online with their Customer Service Chat first thing this morning and called Customer Service only to be told that their website overloaded with orders over the weekend or something so it "glitched". So yes, they took my payment but the order "failed" and never went through. Their only solution was to cancel the failed order and refund me the money, which will take 7 - 10 business days to return to my bank account. But at that point, the limited edition item will be likely out of stock and gone as it has gone out of stock multiple times already. When I brought up this point several times, their solution was for me to place another order in the meantime and my refund will go back to my card in 7 to 10 business days. I had to save up for that item, I don't have enough money to just place a 2nd order in hopes it goes through this time on a whim. I implored for help from management but their solution was to wait 7 to 10 business days for the refund to come through and I can "hopefully" place my order for the item. That does not solve my issue. I placed my order, I provided my payment. It is not my issue that the website failed and didn't submit my order correctly. I wanted my limited edition item and can't just shell out another wad of money to pay for a 2nd order in hopes it'll complete this time. I am extremely upset with how they handled the situation and their refusal to try to solve the problem. I do not recommend this company and will no longer support them in any way."

"Cute enough and my daughter enjoyed getting her first but it cost us almost $60 for a stuffed bunny, shirt, shoes, heartbeat and scent pack. Be prepared to spend money. The helpers were all great."

"It's in the middle of an open space, it's smaller so there isn't much selection but there's enough room that you won't get overwhelmed by loud noises or cramped walkways. You still get the full Build-A-Bear experience and everyone is so kind and patient. Very autism and claustrophobia friendly, even with the small selection."

"Yes, the $1 birthday bear for my 1 year old ended up costing $36 because dad couldn't resist a cute outfit, but our little girl had so much fun!"