Tires Plus

"While waiting for the order to be completed, I got an e-mail that my car's systems had been checked and everything was good--including my wipers. Just by looking, a person could tell that wasn't true, as one of my wiper blades was shredded from a trip the day before. I mentioned it to the technician, telling him that I had lost confidence in the store because of that; it seemed to me like he hadn't even looked. He just said, "I got you." No apology or offer to actually do the inspection. The store manager was standing right there--I looked at him and he didn't say anything. Why would I trust you now? Then 24 hours later, the "low tire pressure" indicator came on while I was driving on my brand new, freshly installed tires."

"I was treated very well and the man behind the counter was so polite and explained what needed to be done. He gave me advised and recommended which tires were best for my car. I wish I knew his name. I don't have my receipt to look him up."

"I made an online appointment for a battery check, using a coupon for free battery check and replacement if necessary. The bill ran over $1,000 because the alternator also needed replacement (supposedly).When I got the bill, however, aside from the repair cost, I also was charged a $59.99 fee for a comprehensive car inspection that I did not ask for and that seemed to be designed to just find more ways to charge me. When I called the office, I was told that that is always being done. Having been a customer for many years, I know that’s not true. In fact, I had NOT used another coupon for a $10 car inspection when making the appointment for exactly that reason: I just wanted the battery to be checked. Dubious business practices at least … Update: The manager called me back and gave me a refund on some of the amount. That’s a positive from a customer service perspective."

"The front desk rep was very transparent about this issue with my car and why some repairs could not get done. I respect the honesty and thoroughness of their team's work, including pictures of parts that need replacing. If I were to put it on a scale of 1-10, I'd say 9 only because I was hoping to get all the work done the day of, but, despite that, the service was impeccable and I got what I came for still."

"Daughters tires had 7000 miles on them and no warranty was given. As soon as I walked in the door I had the guy that finally came out to see if he could help me, started complaining about not being able to locate the keys for her car. They were in the drop box where they said to put them. And the night before when the car was dropped off, nobody came to the counter to help. They said there were several people in the shop looking at them and nobody came to give assistance. So the keys were put in the drop box. I have bought my last 3 or 4 sets of tires from tires plus. But no longer. If this is the kind of customer care that is givin, I will make sure and tell everyone I know about the care and how well we were taken care of for tires that only had 7000 miles on them. The guy told me three different stories about why no adjustment could or would be made for these tires. Not one was the same reason."