Regency Woods Apartments 1137 11th Street, West Des Moines, IA 50265

"Do yourself a favor and live anywhere else. I have had nothing but issues since moving in. My apartment has flooded 4 times in one year (due to broken pipes pouring water into my apartment and water leaking over from other apartments MULTIPLE TIMES). Laundry is horrible, they say they have laundry services but the machines are nasty and you are basically standing outside to do so. If you live on the first floor you have all types of insects (and some units have mice too!) getting in. Live anywhere else if you can afford it."

"I went on a tour, the unit she showed me was nice, but didn’t give me a tour of the property. Said if you live above first no mice issues. If you live on first there can be- no ty for $850+ utilities lol. There are no in unit washer/dryers. She said they don’t get complaints of smoke in apartments - from reviews not true. There are other properties around- I’ll keep looking. I will say however she made it very clear about service dog policy lol it was almost like she was trying to deter me. I didn’t care for how far the parking lot is from the buildings. For groceries that’s not good. Rent is cheap overall tTuere are other complexes best by that are cheaper"

"I gave them a 100 dollar money order with the understanding that I would receive 50 back if I was denied. They not only did not tell me I was denied they told me boyfriend who worked there that my credit was too bad and did not reach out to me at all...they have refused to return my 50 dollars. They claim that they mailed it a full two weeks after I was denied and I never received it. They have told me they will charge me 30 dollars to resend."

"Mice issue. Called cops three times for domestic violence from my neighbors and noise complaints. Cigarette smoke comes in from the HVAC systems into my apartment. Neighbors harass me by verbal abuse. Cheap building so I can hear everyone doing everything. Unprofessional office crew and dishonest maintenance personnel. This is the first time I broke my lease after 14 years leasing. The absolute worst place to live in the Des Moines area. Do not live here!"

"We've lived at Regency Woods for two years, and we have not a had a negative experience. The times when we've needed maintenance they've been quick to respond and fix the issues. The apartments are very pet friendly, and there is always a dog bag station close by for your convenience. If we ever sold our house and moved back to an apartment Regency Woods would be our first call."