Deerfield 901 Franklin Avenue, Council Bluffs, IA 51503

"We've been living here for 6 years now and have been very good tenants, respecting our neighbors as well as the property we lease. In November of last year I started having health issues, missing time from work so less money and paying rent late, but still paid. My health condition has declined. Mobility is difficult now and I live on the 3rd floor and can't leave without the help of my husband, who works nights, leaving me alone. Our income was reduced when I could no longer work so we can not afford this unit anymore. I told this to management numerous times and asked to be moved to a cheaper first floor unit for my safety. I was told that I needed to pay my account in full before they could accommodate me. I also proposed a payment plan to sign a long term lease on a cheaper first floor unit making extra payments for the back rent and was told no. Meanwhile, the balance I owe continues to climb and my life is in jeopardy by not being able to leave my apartment in case of an emergency. Fire...Tornado... Or breaking my neck trying to take 2 flights of stairs. There are a lot of issues here with parking, busted sidewalks,snow removal and the lack of property managers. Your phone messages and emails are not returned. Check out the Council Bluffs community but pass on GoldMark properties"

"I have lived here for a little over 2 years. My experience here hasn't been the best. The office lost two of my payments, I've been stuck in the parking lot twice because of no snow removal. My heat went out when it was 20 below and was told I just have to wait until it warms up outside. I've had my car messed with and I won't go into detail because it's absolutely disgusting. Now this place doesn't have anyone at the office and is closed everyday. They now require you to pay by credit card (which I don't have) on a online portal or have to pay by check which I don't have. The cracks in the sidewalks are huge and are a tripping hazard. I'm currently looking for a new Ace. DO NOT MOVE HERE!"

"My daughter got a new vehicle on a Saturday in which the management was not available to get a new sticker from. Sunday was the same. By Monday morning her vehicle had been towed for no stupid parking sticker. She has been trying numerous times to get one and has failed every time. Today her vehicle is gone. Towing doesn’t have it so it looks like someone stole it. I wish she had never moved to these apartments. Well it hadn’t been stolen. It once again had been towed because the tow company forgot to put the memo in the computer system to not tow her vehicle while she worked on getting a sticker. It is March now and she no longer lives in these apartments"

"I’ve lived here for less than a year and I can’t wait to move. Maintenance is horrible. Our oven has been broken since the month we moved in and we’ve reported it 3 or 4 times and he comes and “works on it” and the temperature still doesn’t stay hot enough to cook anything. The fridge bottom shelf is busted, we didn’t realize this until we put food in there. To top it all off our door takes 5-10 minutes to open because the lock gets stuck when you go to turn your key back around to get it out. So not being able to get into my apartment along with very few close up parking spots, as a female I feel unsafe daily."

"Pretty quiet, minus my loud upstairs neighbors who sound like a herd of elephants when they walk. But other than that, it is a very clean apartment complex. The one main complaint I have is parking. It's terrible. If you have any life whatsoever and go out past 9pm, you won't have a parking spot when you come home. I'm not sure if new management has started handing out parking passes like candy or what, but I can't find a parking spot to save my life. Having a washer/dryer in the unit is super convenient . I will never live anywhere that doesn't have this again. Maintenance is always super fast at fixing anything that comes up, which was a huge problem at my last apartment, so this was another plus."