Harrah?s Council Bluffs Hotel and Casino

"Rating 1 star for the casino itself. Very small, very few table games, several table games where closed by 1 am, on a Saturday night....and dealers are very very very slow, I was bored to death between hands. Alcoholic Drinks are free, but taste just like fruit juice. We won't go back."

"Booked a river front room, was given a room on the other side. Whatever not THAT big of a deal. Had called before checkin to notify we would be like, the lady on the phone said everything was good to go. When we got there they informed us the reservation was canceled. Was able to get that fixed and get us into a room. Before heading to bed (late night gambling) we asked for a late check out. Not only did it cost $25 per hour but they constantly called and knocked on the door. As a Ceasar reward member, we will never stay at this location again."

"Incredible incredible building and service, The hotel is well cleaned, housekeeping brings you stuff you need in a very timely manner. Everyone is really friendly, overall a great place to eat, stay, and play! 10/10 recommend"

"I’m not sure if others have low expectations or mine are just too high. This place was a dump. The room was by outdated. Stains were on the wall and inches of dust. The sink was backed up and water was barely warm. Tried to switch rooms and was told they couldn’t move me but they’d put in a work order. No repair until middle of next day. Bring food because barely any options and the only 2 close at 10 or before. There are NO vending machines. So weird!!! Casino small and I didn’t witness any . We ended up going next door to ameristar which was was better and we won. I wouldn’t waste money on this dump again."

"Stayed here for a concert. The rooms were less than appealing. They were outdated. Technology outdated. The tub had rust stains, the water did not drain causing it to stay stagnant in the tub. The sink was not draining. Stains on the walls, wall paper peeling. Even after maintenance came and “fixed” the sink, the problem remained. We were there for 3 days and not once was there any housekeeping.we had to go down and request clean towels. A dirty q tip was on the floor the entire time we were there, further proving that no cleaning was being done. Definitely not 300 a night worthy. Not what I would expect from Harrah’s! The staff was nice enough, but a little incompetent. The only good thing about the room was the location. The night view was beautiful, the casino was a good time and slots were fairly loose. I would never stay here again. Corporate definitely needs to make a trip in and perform an audit."