Best Western Crossroads Of The Bluffs 2216 27th Avenue, Council Bluffs, IA 51501

"Have had to stay in the hotel for work for a few nights on and off now and from what I can see the staff is nice and will help with whatever you need. The breakfast is average for a hotel of this class. The lobby of the hotel is in good shape and looks good. The rooms are cheap for a night. However, when it comes to the rooms they are clean but they could use some work. Just about every room I've stayed in the shower head or the tub faucet is not actually attached to the wall the cover plate is just loosely sitting against the wall whoever painted the rooms should no longer be a painter as they've painted over door hinges and everything else Making the rooms look like a cheap landlord was the one that painted. I haven't run into anything that isn't like a cosmetic issue that they could fix. The doors to the room also have big gaps which lets sound in. the tub in my room currently has what it looks like Crayon marks in it and almost every piece of metal in this bathroom is showing some form of rust on it and the shower head in every room that I stayed in has been covered in lime scale to some extent. now if you can deal with those cosmetic issues. This is a decent place to put your head down for the night and get some sleep for the price and then you get free breakfast in the morning and go on your way."

"please make sure to check everything before you stay here, there was red and black bugs all over the bed once you pulled the blanket up, sheets looked like they weren’t clean either. then went to shower and there was mold on the shower curtains and where the toilet paper holder was. ants will be all over your food if you don’t throw it away outside."

"Please please please don’t stay here. Woke up to bed bugs. Bites all over ankles, wrists…. Left at 3am when I went to the bathroom, and saw the carnage. The hotel has yet to call me back, and since it’s privately owned, best western couldn’t really do a lot to help. I booked this night on the best western app. I now read reviews on google before booking anywhere. It’s a bummer since best western is normally really great. I had to throw out any belongings that I brought in since I was travelling I couldn’t just throw everything in a hot wash cycle."

"The room was clean, the bed was comfy, and the fridge was a nice size. The room seemed recently upgraded with vinyl flooring and the TV was large, I think 55 inch compared to most hotels with 32 inch. The bathroom had some scrapes on the wall and could use a grab bar for the shower. The pool was closed for maintenance which was disappointing. That was not on the website. The breakfast was really good. Lots of choices of hot and cold choices. The breakfast area was large and inviting. Location was great. Noise was limited. Lots to do in the area."

"Pool was under construction (and it was truly under construction not just closed due to missing part that the owner doesn't want to get for money savings) and no expected date was posted. Which then closed down the fitness center. Needs to have separate entrance. Small rooms that need better cleaning. No outlets near the coffee maker which has to be taken into the bathroom to make coffee. Breakfast was the highlight of the stay. Good hotel that is in need of a room to room renovation with addition of some larger suites. Could do some poolside patios for families. Right now it seems more of a trucker and construction worker hotel."