Microtel Inn & Suites by Wyndham Council Bluffs/Omaha

"Needs many upgrades and fixes. Broken and outdated items in guest room. Staff was very responsive to help with any issues. But many things are beyond what the everyday staff can fix. The property owners need to invest more. I read somewhere that the hotel was recently renovated/ remodeled- but I didn’t see any evidence of this. Things looked cheap and quick to patch some needed fixes."

"Apparently, after the last remodel, ownership decided to take out the microwaves and refrigerators from virtually all of the rooms. I'm a WYNDHAM DIAMOND MEMBER that stays in hotels at least 40 weekends a year for business. When I stay at the microtel, I'm there for 2 to 3 days minimum. And there's no way I'm going to stay at the microtel without a microwave and refrigerator because traveling on the road is expensive enough as it is. Ownership thinks it's saving money. But it's not because people like me are going to leave negative reviews. And it's going to cause your rates to go down. Which in turn is just going to hurt your business model. After I was already checked in and had spent a night, the morning front desk lady made sure I had a microwave and refrigerator for the 1 remaining night, which I appreciate. Keep in mind, on the first night I ate a cold burger that I brought in from a restaurant and had no place to store my lunch meat for my sandwich the next day. The only other issue was a cleanliness issue with the tub in the bathroom, that had hairs on it from a previous guest."

"Front desk service is great but the rooms are crazy tiny. Ours was filthy! Behind the toilet seat was gross as well as the corners of the bathroom floor. There were coffee grounds still in the machine. Won’t stay here again."

"Very quick check in. The room was very clean and comfortable. Bed was very comfortable. Staff was friendly and efficient. I've stayed here several times before and will do so again. No beefs at all."

"Horrible experience... had to change rooms TWICE and ended up putting up with a toilet that didn't stop running (we had to shut the water off at night to be able to sleep! Toilets ran in the other 2 rooms as well.. the water bill here must be through the roof!) and a heater that SMELLED like HELL, so we just left it off. Pubic hairs in showers and urine (yes... URINE) on floors of other two rooms. Front desk person was extremely rude is why we finally gave up on getting a good room. Breakfast looked very unappealing so we went out to eat."