Venicia Apartments

"I recently had an experience with Ovation @ Venecia that I feel compelled to share with potential renters. My hope is to provide an honest perspective to help others make informed decisions. Unjustified Repair Charges: Watch out for inexplicable charges on your final bill. They charged me for black residue removal, which seemed like a simple cleaning job, but they turned it into an expensive repair. There's also a hefty charge for painting, even though I never painted the apartment. Overpriced Carpet Repair: The carpet in my unit came loose, which I believe was due to poor installation. Yet, they billed me for the repair as if it was my fault. Be prepared for high cleaning and repair costs for things that might not be your responsibility. Management Issues: Communication with management is a challenge. My fridge broke down, and it took them ages to fix it. There’s also a problem with accessing Amazon packages and confusing charges for appointments that I never scheduled. Hostile Environment: I've received threatening emails from management, which is highly unprofessional and creates a tense living environment. It doesn’t feel like a community here, they constantly up fees to throw office parties and will slowly suck money out of you. Management also schedules maintenance without calling you resulting in a breach of contract and a ghost missed appointment fee. They are extremely hostile and will always be knocking on your door without advanced notice. Your Efforts May Go Unnoticed: Despite my efforts to repair previous damage from former tenants, I was still charged for repairs that I believe were unnecessary. In summary, while the idea of living here might seem appealing, the reality can be quite different. The property management seems more focused on finding ways to charge tenants rather than providing a comfortable living experience. Please consider these points carefully before deciding to move here."

"Everything has been perfect since we moved in! From the beginning, even the tour, all of the staff have been helpful and open with us (especially Eva!). Communication is great with staff. Maintenence orders have been fixed in a timely manner. Neighbors are friendly and respectful. Kitchen is a little outdated but it's something we compromised on for the rest of the beautiful apartment. Thank you Eva for making our transition so smooth!"

"I met with Eva this morning and she was very pleasant over the phone as well in person showing me a potential new home for my family. We are in the beginning stages of our home search, and this was actually the first place we were able to look at... The unit she showed me was nicely maintained and I will be sharing the details with my family and will definitely be in touch. Thanks so much for your time Eva! :-)"

"I only just moved in less than a month ago, and so far I’ve had a good experience. There was a few issues with my apartment that maintenance had to fix but they made sure to get it done quickly and make sure I was happy with my move. Love the natural light that all the windows bring into the home. Gray has been amazing at the front office. Always positive and has a great attitude. They had a door decorating contest for Halloween, which to my surprise, they left a note at my door stating that I won and to pick up my prize at the office, so that was awesome, and really fun to participate in. Who doesn’t love a target gift card!? I’m already buying stuff to decorate my door for Christmas and hoping they do another contest! It’s great to walk or drive around and see all the festive creative things people have done. Definitely adds to how happy I am to have moved here. Overall my experience has been great. Communications with maintenance and front staff have been seamless and I have no complaints!"

"I have been at Venicia since 2019 and lived in 2 different units, a 2 bedroom and a 1 bedroom, and I can safely say that the issues I will describe will not change per unit. The staff has gotten progressively more impersonal, rude, insulting and with zero accountability every year. Not once have I left the office thinking “wow, what a pleasant experience.” Every manager that has been in the position has had a chip on their shoulder and treat the residents one step above the pigeons they do nothing about. When a manager builds up enough complaints against them, they move them to another property to unleash their wrath upon those residents. This is more than evident with the number of bad reviews about Deena at another property as she was here prior. The pigeons roost in the gutters and roof, and when it rains there is a literal avalanche of bird poop. Then the stray cats (that they allow the residents to leave food out for) eat the pigeons leaving carcasses and feathers strewn about the built up piles of bird poop on the ground. The most they have done to resolve this issue is put up bird spikes, which the pigeons just use to fortify their nests. The landscapers are horrid, they leave tools out, dead shrubs and plants all over the place, water leaks for months, dead trees since I moved in, and holes in the ground without any signage or cones posing a major liability for someone to get injured. They are not Certified Arborists, destroyed the trees, and have little to no horticultural training. They are currently removing all the turf, which should lower water usage, yet we got a letter notifying us of an increase in our utility bills. This is them likely passing along fines imposed by SNWA to the residents to avoid actually paying it themselves. If I could give them no stars at this point, I would. Then when you want to actually file a complaint, Ovation has no system to do so, unless you already know the parties name. The maintenance staff will do the bare minimum to fix your issues (sans Joe), adamantly refuse to schedule appointments and just show up at your door expecting someone to be home and usually have to be called back a minimum of 3 times for something as simple as a leaky faucet. They will not show you the actual apartment you will be leasing until after you sign, effectively pulling a switch after they parade you around their models. Once you do move in it is evident that they put on as little effort as possible. They leave stains in carpet from gum, won’t replace the carpet if their is cat urine in it, paint over outlets and hinges, and overspray onto windows. On our most recent lease signing we NEVER received a copy of our lease or the damage inspection report (violation of state law). The front desk is awful (Eva) she will interrupt you, not pass along messages, and won’t update files (she was still calling a roommate that moved out 3 years ago for service requests) all while being petty and standoffish. Now for the residents. The residents treat the property like the staff treat them, poorly. The greater majority of pet owners will not pick up after their pets, getting to the point that the stench can be picked up from around corners. They toss their trash “near” the dumpsters but don’t make it not pick it up if they fail to make it in. They will blast music in their cars to the point that windows rattle. They openly smoke marijuana at the pool with little to no care of those around them. It is explicitly stated in the lease that this is a no smoking property, the entire property, yet a number of resident smoke cigarettes at their doors and blow the smoke in your face as you walk by. Just another money hungry corporation, instead of focusing on infrastructure improvements and lowering the cost of rent to what these horridly overpriced units actually worth, they literally throw pizza parties. An absolute joke of a property, I cannot wait to never renew my lease again. If you want a better property, hire better people! (All photos of landscape were left like this over a weekend)"