Dillard's

"Had a question about men’s cologne, staff were to bust to give me the time of day. If you’re not buying women’s cosmetics, you don’t matter. Store was a lot dirtier and run down than I remembered it being. Garbage cans overflowing, they wonder why every just shops online."

"I went to annua sale after new year eve toDillard's sale on January 1st.as I always do every year. To my surprise there was no sale . So picked several clothing items went to the cashier to pay for my items. I asked cashier whatever happened with sale this year. His response was:" That doesn't work for us. Waste of time and money for us it's not worth it." With crazy attitude. I was just asking you no need for you to be unprofessional, unpleasant. He scanned my items I scanned my Dillard's card. He asked me to enter zip code with sassy attitude and that was the moment I asked him to cancel my transaction. I explained him your attitude and unpleasant behavior led to this cancellation. He seems to be happy about it. It's amazing how one person can ruin experience and reputation of the store. I was always highly spoken about Dillard's and I still will but this is not a Dillard's service I remember. Dillard's was always top notch until I came across this idiot. Horrible, just horrible customer experience.I went to Von Maur and left my money there. Hope they'll do something about it and not allow someone like this guy turning away customers. Thanks"

"This afternoon I was delighted to unexpectedly see Nuna strollers & car seats in store as I’m very interested in buying for my first born after researching and learning about them. Because I’ve never seen them yet in person, I wanted to push the strollers around the immediate area a little, fold and unfold them, see if I could lift them, and all the other things I would need to be able to try/practice to ensure that is the travel system I indeed wanted because the travel system is $1,200. Unfortunately, there was a woman working that section who did not know how to work them & fold them at all, yet literally would not let me touch any of the gear to try it out myself. I need to be able to touch, push, fold, and lift it as a customer and she kept taking it from me to “show me”, yet she had no idea how to do it. Her over-helpfulness (yet, actually un-helpfulness) was so obstructive and so rude that I left so upset, annoyed, and pushed out. Terrible experience during what was supposed to be a delightful and particularly special time. Traveling to the nearest Nordstrom next weekend for better service."

"Went shopping for a full concert suit with my mother and sister, and Kyle brought our trip to a whole new level. Extremely nice, funny, and helpful. The prices were very fair and everything was comfortable, as well."

"Best retail customer service anywhere. I have shopped in Chicago, Paris, and Italy in some very nice stores and the staff here is the best. I have shopped here many times over the years and the ladies in the dress department and Free People section are simply amazing! The managers should be so proud of their staff. It reflects well on them. My husband recently started shopping there in the men’s & shoe department and has had the same type of quality of shopping experience. This is a difficult feat indeed because he hates buying anything. I particularly love the large selection of shoes and jewelry."