Lovesac

"Chris was super helpful with all his knowledge and problem solving when it came to purchasing an addition to our sactional! He went above and beyond to make sure we could make our purchase the way we wanted to. Thanks Chris!"

"Chris and all the staff were great! They answered all of our questions and there was no pressure whatsoever from them to purchase. Chris gave great advice on fabric considerations and on the different options available."

"Love. If you are thinking about purchasing a lovesac or sactional, come here. If you've never heard of them, come here. Renee was super kind and helpful. They have blocks with magnets to represent sactional pieces to help you decide what will work in your space. I felt comfortable enough to touch and sit on everything. We will be back."

"Several furniture products were purchased from Lovesac within the past 5 years, that were covered with what was called standard leather (actually a fake leather product). Starting at about 3.5 years after the purchase, all of the covers on these products began to spontaneously deteriorate (pictures attached). At this point in time (maybe 1.5 years since purchase), all of the products have spontaneously and seriously deteriorated (see attached pictures). We went in to the local store in Omaha Nebraska, and asked about whether this should be covered under a manufacturers defect, as it is readily apparent that the covering material on a couch should not just suddenly disintegrate. We were told that the product is out of warranty (3 year warranty), and they stated that the couch must have abused in some way to cause this (such as sunlight or by washing) . The couch is not in the sun and has not been abused or otherwise treated in any way that should have caused this damage. The fact is, careful analysis of the pattern of degradation and the process shows that this material is of inferior quality, and should not have been sold and marketed as "designed for life", as was inappropriately represented by the company. Others should be made aware that the marketing and representation made by this company that their products are of high quality, commensurate with the price paid, are misrepresentations of the facts. Reviews of online reviews that are publicly available (google search and at the company's website) find several other cases of complaints about this and similar products from this company - in fact they have discontinued selling this type of cover, which suggests that they are aware of the problem and are ignoring the complaints. I believe this poor quality product qualifies for reimbursement under the "lemon law" statues of the US and that this company should be the target of a class action suit over their failure to recall and replace this product."

"The staff were friendly and helpful to ensure that we bought the right sactional and customize it to our design. I love that each piece is modular. Update: On 11/26/2019 I called lovesac customer service to see if they had a shipping update on one of my orders. For some reasons I got an invoice number and their corporate customer service could not provide an order status. They said that they would reach our to the Regency store to call me for an update. On 11/29/2019 I called the Regency lovesac store because our sactional arrived with the wrong covers for the sides and back. I mentioned that we contacted corporate about our order with the invoice number and shawn stated that they got a call from corporate earlier in the week about the issue. However, I never got a call from the Regency store about this issue. Also I'm disappointed that lovesac was unable to deliver the correct covers for the sactional I bought. Overall, for the price Lovesac charges, you should have better customer service, ie hire more people to answer the phones at corporate and ensure you don't mess up orders. The sactional we bought would have been about $5,000 without discounts. It's the size of a normal sectional, four seats and five sides. I'd wait on buying their furniture until it is discounted by 35% or more because you dont get a good customer service experience if you have issues. I'm not sure when one of our orders is supposed to arrive and there was no resolution with the corporate customer service to get new covers shipped. The couches are comfortable and sturdy."