NAPA Auto Parts

"Often don't have the parts on-hand and if you're dealing with Bill, chances are he will lookup the wrong part and the process will take twice as long. Parts availability on the website doesn't seem to match reality, either. Very challenging to get what I need in a timely manner from Napa. I usually end up getting what I need at O'reillys which is further away."

"Dustin was awesome got my order exactly when I expected it. Going there tomorrow to pick up another order."

"Was fixing the brakes on a 2006 Chrysler. Turns out Dodge used us all an an experiment. MY type of brakes was deemed trash. These guys helped me buy lines and explained how to flare fittings, sold me the right stuff. I CANNOT STRESS ENOUGH HOW THEY HELPED! I didn't know where to go but these folks not only figured out the stuff I needed, they stood behind it. I COULD-NOT-HAVE fixed this without their expertise. This was a couple years ago, but deserves credit. They shared their skills and knowledge and I'm grateful!"

"Absolutely horrible customer service. I show up this morning at 7:35 which is 5 minutes after they opened. Standing in line for 10 minutes (no one in front of me) while two older employees were in the back just having a conversation like we weren't even there. And to top it all off, this month they had a special going on 20% off whatever you could fit in a 5 gallon bucket. So I got several items and still didn't get the 20% off. I was on the clock and in a hurry otherwise I'd be going back to get a refund."

"I use this Napa store almost exclusively for my parts and paint. Matt, the store manager, is always really helpful and friendly as are the counter staff. Brad back in paint has been excellent to work with when I come in with restoration projects needing old paint codes matched. The store is well lit and always clean. My only knock is that the driveway could use a little less pitch so my car wouldn't scrape coming in and out."