Service Center at Smart Honda Des Moines

"Great service, friendly people!"

"Josh S. is fantastic. So helpful, so knowledgeable and such an absolute pleasure to deal with on issues big and small. I will buy additional Hondas, not just because they are great vehicles, but also because of the kind of customer service Josh S and Smart Honda provide."

"Josh S. in the service department turned an awkward experience for my teenage daughter into a great one. Thanks for your kindness and understanding! It didn't go unnoticed and will not be forgotten!"

"Mixed bag - Things I like: 1) Oil changes here cost $10-20 less than most garages I've talked to. My understanding is they do all full synthetic work so they can source the materials more efficiently than a standard garage where these is sort of a premium/boutique offering. 2) Shuttle rides and car washes 3) Personality of the the team 4) I like their online system, I get a txt with repairs that I consider and detailed information explaining it. This is better than trying to make a decision with the advisor over the phone and let's me easily call around. Things I don't like: 1) While I can save $20 on oil changes, inevitably the advisor will suggest additional work. I'll call around after receiving these quotes and generally other shops can do the same tasks for 50% less or hundreds of dollars (brakes, tires, spark plugs, fluid changes, etc.). Further, the shops will look at what Smart Honda suggests and then look at my car and say "you shouldn't be doing this yet... you have at least 15,000 miles left on (whatever)" . I don't think Smart Honda is being dishonest, but they sort of just follow the standard maintenance schedule regardless of actual condition resulting in premature expense. I think going forward I'm just going to make a personal policy that I won't let Smart Honda do anything on my vehicle except oil changes. This is an inconvenience but over the course of these major maintenance items I will save thousands of dollars. 2) The advisor model often seems to lead to my waiting. There will be 4 advisors at their desk but mine is either on the phone, not at his desk, or with another client so I have to wait. I get they want the relationship and all that but I'd rather just get out of there quickly. 3) The 3% credit card fee is not market. I know they have costs when the client chooses credit over debit but they should eat that like everyone else. The dissatisfaction the policy creates is not worth whatever it is they are saving."

"Service advisor Missy Halfert is AMAZING!!!! I have had a rattling noise coming from my dash ever since I bought my 2020 Honda Civic EX 2 years ago. Missy has worked with me for over a year to try and resolve this EXTREMELY annoying noise! She NEVER gave up on helping me resolve this issue. Together we worked with an AWESOME technician Erick to isolate and eliminate the noise. The first time I came in, it sounded like it was coming from the A-Pillar cover. They added foam and it we thought it fixed the issue. A few days later it came back. I called Missy and she was very accommodating and concerned about finding the noise. Erick test drove it with me and it sounded like it was coming from the visor cover over the instrument cluster. It was replaced under warranty. The next week the noise comes back! I called Missy and set up a time to test drive with Erick. Again, she is accommodating and concerned about the noise. Erick determines it is coming from the driver side vent on the left side of the instrument cluster. They ordered an entire dash including vent under warranty! It was a big job! They took great care with my Civic and got it replaced in 2 days! They also gave me a loaner!!! The noise is FINALLY gone! I am beyond excited! For the first time in over 2 years I can truly enjoy driving my first ever brand new car! It is a testament to the dedication Smart Honda and their employees give to make their customers happy! I will forever be grateful to them! They have earned a lifetime customer!!!"