U-Haul Moving & Storage of Honolulu

2722 Kilihau Street, Honolulu, HI 96819

"Excellent customer service from very friendly and knowledgeable stuff. Rodney was extremely helpful in getting our trailer hitch installed. The U-hole website was a little confusing, but He made sure we had the right equipment for our car. I highly recommend this business for any of your truck or trailer needs."

"Oh my goodness… I highly reccomend U-Haul Honolulu. In a last minute ditch to vacate my residence , a friend recommended I go and see Rodney at U- Haul. I am so happy I did. I called early in the morning. Rodney reserved me a 24 hour rental truck without a down payment. When I got there, Kiana took care of me and had me out the door in what seemed like 5 minutes. Kiana asked my estimated mileage, I replied with 20 miles and I described my route. She said 15 and did the paper work with her estimate. I returned the truck and Kiana was spot on. Before I left, Rodney reassured me that I am in good hands and he would be happy to help me anytime. Best place to go to if you need a truck for moving. The costs were extremely reasonable. Rodney and Kiana are an awesome team. I highly recommend them!"

"Manager Rodney was very unprofessional. His customer service is the reason why I will NOT be returning after many years of renting from this location. Disappointing and unwlecoming. He chuckled at the problem and shoved it off as if he does this all the time. I hope to see a change or find a replaceable manager to fulfill his position. Someone who is capable and whiling to thrive in the company."

"CHECK THE TRAILERS MAKE SURE THEY ARE UP TO DATE BECAUSE THEY ARE 2 YEARS BACK DATED MANAGERS NAME IS RODNEY AND HE TELLS YOU IF YOU GET A TICKET HE WILL JUST GIVE YOU THE REIMBURSEMENT FOR THE TICKET BACK. ITS NOT THE POINT! AND CUSTOMER SERVICE SKILLS ARE HORRIBLE!! THEY NEED NEW MANAGEMENT!!!"

"booking the reservation online was quick and simple. standing in line to get the truck was a bit of a hassle due waiting to be served by an employee at the counter; seems pointless to book a reservation online if you cannot go directly to a staff member to get your key and go. the saving grace is the people who do work there were fantastic - patient, explained everything in detail, and answered any questions we had, from the time we got there to when we returned the truck."