The UPS Store

"For reference, I've been working in retail since 1987. I know what good customer service is and realize that workers are human and have bad days. This review has been in the works for some time (debated about it for about 6 months), but the last 4 visits put me over the top. Service depends on who is working. An older, short haired woman (who may be a manager) can be demanding to customers. I've had her tell me (not ask me) in a very abrupt manner to "hold up your phone...like a wall!" so she can scan my QR code to the angle of her liking. She claims it's b/c of the glare on the screen, but she's the only employee who says that and it works fine flat, "like the floor" with the other employees. Also, the young, new girl (Angel) is moody. She thanked me for pre-packing my return on one visit, then grilled me with questions without explaining why she was asking on the next visit. The guys there are good, though. Never had "attitudes" and always say thank you. I am going to Whole Foods for my returns from now on. Less work for the ladies to do anyway."

"Staff are very friendly and professional in what they do. They provide excellent service."

"The Kahala location - they have awesome customer service. Everyone gladly help you with shipping needs, regardless of the size of the project you have. Prices are transparent & they offer you alternative shipping options. This is the only location I would go to. I used to be a USPS til they cut their hours, people aren’t friendly, and they run out of shipping materials."

"I love this store and have had a mailbox here for years. Everyone has always been so kind and helpful to me. I’ve also used their shipping services on occasion with no problems. Sure, I’ve noticed that it can get super busy here, but I think we just have to show some patience. Mahalo!"

"Crowed and rood. Was initially met by helped by Daniel who was nice. But unfortunately Cody was very rood when I wanted to take a picture to share with the other map viewers. Unfortunately ups stores are limited, but I will make it a point to now use another one near my work."